Student Services Center Specialist

SUMMARY:

The incumbent in this position shall provide excellent customer service in supporting the needs of all NMHU students and work closely with other employees and students in a collegial, cooperative environment as well as comply with all NMHU policies and regulations. The position will work with general student records and must be able to perform all duties in a professional manner and maintain confidentiality of all University and student records. Additionally, this position serves as an advisor/liaison to proactively work with NMHU front line offices to solve student issues related, but not limited to: Financial Aid, Scholarships, Human Resources, Registrar, Admissions, Graduate, Business Office, and Center (as necessary) matters.

DUTIES AND RESPONSIBILITIES: 

Operations/Office Management:

Utilize Internet Native and Self-Service Banner on a regular basis to process necessary actions to support Business Office, Financial Aid, Registrar, and advisement, etc. functions.

Support recruitment efforts.

Maintain accurate records of student and prospective student interactions while maintaining student record confidentiality in accordance with federal regulations.

Maintain timely, positive communication between the University, students, and prospective students via telephone, emails, social media, etc.

Advocate for students and serve as liaison to multiple functional areas of the University.

Engage in professional development activities.

Maintain regular attendance. Perform other job-related duties as assigned.

Financial Aid and Scholarships

Support students with scholarship application procedures and deadlines.

Support student needs related to consortium agreements with visiting institutions.

Support VA Certifying Official in the coordination and maintenance of VA files, as necessary.

Participate in Office of Financial Aid and Scholarships departmental meetings, as necessary.

Admissions and Recruitment

Understand, advise, and process, as necessary, new student applications for admission, transcript requests/submissions, etc.

Support NMHU recruitment efforts.

Participate in Office of Admissions and Recruitment departmental meetings, as necessary.

Registrar

Assist new students in accessing and utilizing Self-Service Banner, student email, Degree Audit, and navigating the NMHU website online docs, etc.

Understand, advise, and coordinate student registration, appeals, VA paperwork, applications for degree, transcript requests/submissions, prerequisites, permission requirements, etc.

Coordinate with Registrar on student record updates.

Participate in Registrar departmental meetings, as necessary.

Advisement

Advise transfer students on transfer process, basic transfer evaluation, educational options, and program articulation or transfer agreements with partner schools.

Assist with Orientation.

Refer students to appropriate faculty member, Chair or Dean, when necessary.

Support academic programs in student progress.

Understand and advise on MOUs and articulation (transfer) agreements with partner schools.

In coordination of with faculty advisor, assist students with appropriate paperwork such as course substitutions, programs of study, orals packets, Independent study, etc.

Participate in academic program departmental meetings, as necessary.

MINIMUM REQUIREMENTS: 

Baccalaureate Degree in any discipline. Baccalaureate may be substituted with a minimum of five years’ experience in at least two of the functional areas listed in Duties and Responsibilities.

Experience: Two (2) years’ higher education experience in administrative work.

Preferred Qualifications:

KNOWLEDGE, SKILLS, & ABILITIES:  

Demonstrate respect for all individuals and sensitivity to cultural and language differences

Knowledge and proficiency with Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook, etc.)

Knowledge of applicable University policies and procedures

Considerable knowledge of English grammar and spelling with excellent proof reading skills

Ability to work with sensitive, confidential data and records

Knowledge of general office practices and procedures

Ability to maintain effective working relationships. Skilled typist and knowledge of proper phone etiquette

Ability to create presentations and community both orally and in writing at a high level

Ability to utilize independent judgment

Excellent interpersonal communication

Ability to work with minimal direction and supervision

Ability to exercise patience and maintain composure during stressful situations

PHYSICAL DEMANDS: 

 
Repetitive hand motions and prolonged use of computer

Must occasionally lift and/or move up to forty (40) pounds

Sitting for extended periods of time

Kneel, bend, reach, and stoop

Walking for extended periods of time

WORK ENVIRONMENT: 
Work is performed in a typical interior/office work environment

Work with frequent interruptions

Salary : $39,021 - $56,576