What are the responsibilities and job description for the Workers Compensation/Investigations Coordinator (Legal Assistant) (DOH/NMVH #46736) position at New Mexico Department of Health?
Salary
$16.50 - $24.75 Hourly
$34,320 - $51,480 Annually
This position is a Pay Band C2
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.
POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM
Why does the job exist?
The Workers Compensation/Investigations Coordinator / Legal Assistant position exists to provide administrative, investigative, and compliance support to the Compliance Department by assisting with incident tracking, investigations, records management, regulatory documentation, and coordination with internal departments and external agencies to ensure compliance with facility, state, and federal requirements.
How does it get done?
Coordinate and conduct facility investigations involving resident care concerns, staff conduct, abuse, neglect, exploitation, injuries of unknown origin, and other reportable incidents.
Collect, review, and reconcile evidence through interviews, incident reports, witness statements, and supporting documentation to ensure timely completion of investigations.
Maintain and track incident management data, including resident information, incident numbers, dates, locations, shifts, severity levels, and investigation outcomes.
Prepare, organize, and submit required reports and correspondence to internal leadership and external agencies including Adult Protective Services (APS), Licensing and Certification, Risk Management Division, Department of Health Office of General Counsel, Attorney General's Office, and litigation representatives.
Manage employee incident and accident reporting processes, including Workers' Compensation documentation, temporary modified duty assignments, and coordination with Risk Management and employees.
Serve as a liaison between the facility, Risk Management Division, employees, and outside agencies regarding investigations, claims, and compliance matters.
Ensure incident reports, fall reports, medication occurrence reports, and related documentation are completed accurately and submitted within required timelines.
Maintain working knowledge of applicable Department of Health policies, risk management procedures, OSHA standards, and long-term care regulatory requirements.
Assist with administrative functions including database management, document tracking, records maintenance, correspondence preparation, and use of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
Respond professionally and tactfully to residents, family members, staff, supervisors, visitors, and external agencies while maintaining confidentiality and professionalism.
Support facility operations by assisting with resident safety matters, departmental coordination, and other assigned duties as needed.
Operate effectively in a high-stress healthcare environment while meeting deadlines, maintaining accurate records, and exercising sound judgment and discretion.
Who are the customers?
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health. This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)
Ideal Candidate
The ideal candidate will possess strong organizational, analytical, and communication skills with the ability to manage sensitive and confidential information in a healthcare or government setting. The candidate should demonstrate experience or familiarity with workers¿ compensation processes, incident reporting, investigative support, records management, and regulatory compliance functions.
The ideal candidate will be detail-oriented and capable of reviewing reports, gathering documentation, tracking deadlines, maintaining accurate records, and assisting with internal investigations related to employee incidents, resident concerns, workplace safety, and compliance matters. Experience coordinating with management, Human Resources, Risk Management, legal counsel, insurance representatives, and state or federal agencies is highly desirable.
The successful candidate should have the ability to draft professional correspondence, prepare reports, conduct follow-up on outstanding items, and maintain organized case files while ensuring compliance with applicable policies, procedures, and confidentiality requirements. The position requires timely and accurate reporting to agencies and entities such as HCA and CCMSI, including preparation, submission, and tracking of required documentation and incident-related materials. Strong computer skills, including proficiency in Microsoft Office applications and database or tracking systems, are preferred.
The ideal candidate will also demonstrate professionalism, sound judgment, initiative, and the ability to work independently in a fast-paced environment while maintaining effective working relationships with staff, leadership, and external stakeholders. Experience in healthcare, long-term care, government operations, compliance, safety, investigations, or legal/administrative support is preferred.
Minimum Qualification
High School diploma or equivalent and six (6) months of directly related clerical, secretarial, and/or office administration experience utilizing legal terminology, procedures, and documents. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience.
Employment Requirements
Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.
Must possess and maintain a valid New Mexico driver's license.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.
Must sign and observe confidentiality agreement.
Must be able to read, write, speak, and comprehend the English language.
Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.
Working Conditions
Work is performed in an office setting within a long-term facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public. Periods of walking, standing, bending pushing, pulling, lifting, and stretching for a variety of activities may be required. Must be able to function under pressure and stressful situations Health hazards such as exposure to contagious viruses and diseases. May also include routine exposure to public, fellow employees, and facility resident illness, stressful situation, and bodily fluids, as well as exposure to physical and/or verbal abuse. Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; some lifting; extended hours to meet deadlines will be required. Working hours may include on-call, nights, weekends, holidays, overtime, and callback hours. Essential functions of the job and physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources Office
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Berna Garcia, (575) 894-4234, Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$16.50 - $24.75 Hourly
$34,320 - $51,480 Annually
This position is a Pay Band C2
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.
POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM
Why does the job exist?
The Workers Compensation/Investigations Coordinator / Legal Assistant position exists to provide administrative, investigative, and compliance support to the Compliance Department by assisting with incident tracking, investigations, records management, regulatory documentation, and coordination with internal departments and external agencies to ensure compliance with facility, state, and federal requirements.
How does it get done?
Coordinate and conduct facility investigations involving resident care concerns, staff conduct, abuse, neglect, exploitation, injuries of unknown origin, and other reportable incidents.
Collect, review, and reconcile evidence through interviews, incident reports, witness statements, and supporting documentation to ensure timely completion of investigations.
Maintain and track incident management data, including resident information, incident numbers, dates, locations, shifts, severity levels, and investigation outcomes.
Prepare, organize, and submit required reports and correspondence to internal leadership and external agencies including Adult Protective Services (APS), Licensing and Certification, Risk Management Division, Department of Health Office of General Counsel, Attorney General's Office, and litigation representatives.
Manage employee incident and accident reporting processes, including Workers' Compensation documentation, temporary modified duty assignments, and coordination with Risk Management and employees.
Serve as a liaison between the facility, Risk Management Division, employees, and outside agencies regarding investigations, claims, and compliance matters.
Ensure incident reports, fall reports, medication occurrence reports, and related documentation are completed accurately and submitted within required timelines.
Maintain working knowledge of applicable Department of Health policies, risk management procedures, OSHA standards, and long-term care regulatory requirements.
Assist with administrative functions including database management, document tracking, records maintenance, correspondence preparation, and use of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
Respond professionally and tactfully to residents, family members, staff, supervisors, visitors, and external agencies while maintaining confidentiality and professionalism.
Support facility operations by assisting with resident safety matters, departmental coordination, and other assigned duties as needed.
Operate effectively in a high-stress healthcare environment while meeting deadlines, maintaining accurate records, and exercising sound judgment and discretion.
Who are the customers?
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health. This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)
Ideal Candidate
The ideal candidate will possess strong organizational, analytical, and communication skills with the ability to manage sensitive and confidential information in a healthcare or government setting. The candidate should demonstrate experience or familiarity with workers¿ compensation processes, incident reporting, investigative support, records management, and regulatory compliance functions.
The ideal candidate will be detail-oriented and capable of reviewing reports, gathering documentation, tracking deadlines, maintaining accurate records, and assisting with internal investigations related to employee incidents, resident concerns, workplace safety, and compliance matters. Experience coordinating with management, Human Resources, Risk Management, legal counsel, insurance representatives, and state or federal agencies is highly desirable.
The successful candidate should have the ability to draft professional correspondence, prepare reports, conduct follow-up on outstanding items, and maintain organized case files while ensuring compliance with applicable policies, procedures, and confidentiality requirements. The position requires timely and accurate reporting to agencies and entities such as HCA and CCMSI, including preparation, submission, and tracking of required documentation and incident-related materials. Strong computer skills, including proficiency in Microsoft Office applications and database or tracking systems, are preferred.
The ideal candidate will also demonstrate professionalism, sound judgment, initiative, and the ability to work independently in a fast-paced environment while maintaining effective working relationships with staff, leadership, and external stakeholders. Experience in healthcare, long-term care, government operations, compliance, safety, investigations, or legal/administrative support is preferred.
Minimum Qualification
High School diploma or equivalent and six (6) months of directly related clerical, secretarial, and/or office administration experience utilizing legal terminology, procedures, and documents. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience.
Employment Requirements
Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.
Must possess and maintain a valid New Mexico driver's license.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.
Must sign and observe confidentiality agreement.
Must be able to read, write, speak, and comprehend the English language.
Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.
Working Conditions
Work is performed in an office setting within a long-term facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public. Periods of walking, standing, bending pushing, pulling, lifting, and stretching for a variety of activities may be required. Must be able to function under pressure and stressful situations Health hazards such as exposure to contagious viruses and diseases. May also include routine exposure to public, fellow employees, and facility resident illness, stressful situation, and bodily fluids, as well as exposure to physical and/or verbal abuse. Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; some lifting; extended hours to meet deadlines will be required. Working hours may include on-call, nights, weekends, holidays, overtime, and callback hours. Essential functions of the job and physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources Office
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Berna Garcia, (575) 894-4234, Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Salary : $34,320 - $51,480