Patient Services Representative

New Mexico Oncology Hematology Consultants Ltd. is seeking a caring, compassionate, and patient orientated Patient Services Representative.

We are, a freestanding, physician-owned, comprehensive cancer center based in Albuquerque, NM with a satellite clinic in Gallup, New Mexico. We are an Oncology Medical Home, with a focus on early intervention for patient symptoms, resulting in low hospitalization rates. Our Physicians have won Top 10 Docs in the city of Albuquerque multiple times.

As a successful Medical oncology and Radiation oncology practice, we have expanded our medical practice to include Survivorship, Palliative Care, Primary Care, Rheumatology, Pulmonary, Urology and Neurology.

Make a difference in the lives of patients by joining a physician-led, partnership organization with a patient-centered and evidenced-based medicine approach. You will have the tools, resources, and professional freedom you need to deliver outstanding patient care.

POSITION SUMMARY:

This position is directly responsible to greet and check patients into the facility as they arrive. Primary duties are checking-in and queuing-in the patients as they arrive; updating all patient’s personal demographic information, insurance, HIPAA / Privacy, Signature On File, and Emergency Contact information; collection of co-payment and then queuing the patient to their next destination within the clinic. The Patient Services Representative reinforces and adheres to the core values of the company in order to achieve the mission and vision.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Monitors daily functions of the front desk (i.e, but not limited to, incoming and outgoing phone calls, faxes, orders, schedules, appointments, referrals, and records.)
• Answers all phone lines in the POD promptly and professionally; including the physician phone line. Calls should be screened, messages taken, and the appropriate physician should be notified in a timely manner.
• Checks in guests/visitors to the facility in compliance with NMCC security and regulatory requirements including but not limited to: Registration of all NMOHC guests/visitors and notifies appropriate parties of the arrival of guests/visitors.
• Monitors the patient’s well-being and takes a pro-active approach by being instrumental in making sure the patient’s needs are met and that patients are roomed in a timely manner.
• Queues patients into the facility in a timely manner, communicating opening and positively with all parties involved so that the patient is roomed for the physician by the time of the appointment.
• Scans patient’s insurance/pharmacy cards into system or other means (i.e. insurance website or by phone); updates billing system of any insurance changes or co-pay allocation changes
• Verifies, updates, and scans information into the patient’s electronic medical record; and obtains signatures concerning demographics, phone numbers, Signature on File, HIPPA, privacy and emergency contact information.
• Collects patient data for walk-ins and forwards to Triage representative for review, and notifies appropriate areas such as Chart Prep and Patient Care Coordinators when patients are added to the schedule; follows the patient through the process until the patient’s chart/fee ticket is racked to ensure the patient is seen in a timely manner.
• Inspects waiting areas and stocks and cleans patient refreshment area throughout the day for cleanliness and compliance of HIPAA regulations prior to leaving in the evenings.
• Notifies the Office lead of any patient complaint regarding excessive wait times.
• Collects co-pays and co-insurance from patients and ensures all balancing is completed daily.
• Other related duties and tasks as assigned.

POSITION QUALIFICATIONS:

Competency Statement(s):

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures and while demonstrating the core values.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Judgment - The ability to formulate a sound decision using the available information and resources.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Safety/Compliance Awareness - Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.

SKILLS & ABILITIES:

Education and Experience:

• High School Graduate or General Education Degree (GED)
• One to two years of medical office scheduling experience required
• Medical terminology courses a plus
• Medical testing/reports experience
• Understanding of insurance requirements

Computer Skills:

Intermediate computer skills, Microsoft Office Suite and related systems

Compensation & Benefits

Competitive Pay D.O.E.

Generous Benefits Package

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person