Sr. SOW Analyst

The Senior SOW Analyst is responsible for overseeing and optimizing the end-to-end administrative and operational processes for managing Statements of Work (SOW) within the Vendor Management System (VMS). This senior-level role requires strategic oversight, advanced stakeholder engagement, and proactive problem-solving to ensure seamless onboarding, milestone tracking, and offboarding of resources while driving program excellence.

Key Responsibilities:

• Strategic Relationship Management
• Serve as a trusted advisor to client managers and key stakeholders, ensuring alignment with business objectives and evolving needs.
• Identify opportunities for service expansion and workforce solutions through regular engagement with hiring managers.
• Build and maintain strong client relationships, positioning additional services where appropriate.
• Program Governance & Compliance
• Act as the subject matter expert (SME) for SOW processes, policies, and VMS functionality.
• Validate SOW details including titles, rates, and assignment changes for accuracy and compliance.
• Ensure timely approval and implementation of SOW changes, extensions, and assignment ends.
• Operational Excellence
• Lead onboarding and offboarding processes, ensuring a positive experience for contractors and suppliers.
• Monitor time and expense submissions, resolving exceptions promptly.
• Escalate sensitive issues and provide visibility to program challenges and opportunities.
• Supplier Partnership
• Cultivate strong, fair relationships with suppliers to ensure accurate data and timely fulfillment.
• Partner with Program Manager/Director to deliver outstanding program support and continuous improvement.
• Technology & Reporting
• Maximize VMS capabilities to deliver cost-effective, high-quality results.
• Develop and analyze reports on program performance, isolating and resolving issues proactively.
• Provide training and guidance to managers and suppliers on VMS usage and best practices.

Qualifications:

• Bachelor’s degree required.
• 3–5 years of MSP experience (SOW expertise preferred).
• Proficiency with VMS platforms (Beeline preferred).
• Background in procurement and tactical sourcing.

Core Competencies:

• Advanced stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to drive results in a fast-paced, client-centric environment.

Join Hays the world’s leading specialist recruitment and workforce solution organization and advance your career in outsourcing services sales.

Your role:

Your responsibilities as a Senior SOW Analyst will include:

• Be bold and curious – identify and pursue new business opportunities, push beyond the obvious, and experiment with fresh approaches to expand the client portfolio.
• Own the outcomes – establish and maintain long-term partnerships with clients, negotiate B2B contracts with integrity, and see initiatives through to delivery.
• Be better together – collaborate with the HAYS delivery team, share knowledge, and represent the organization at networking events to build stronger connections.
• Champion the customer – understand client needs, align solutions, and proactively drive value through cross-selling and strategic engagement.

If you’re eager to make an impact, grow your career, and live our values every day, we encourage you to apply today.