What are the responsibilities and job description for the Veterinary Client Service Representative position at New Life Veterinary Hospital?
Overview
Join our dynamic veterinary team as a Veterinary Client Service Representative, where your enthusiasm and compassion will make a meaningful difference in the lives of pets and their owners. In this vital role, you’ll serve as the friendly face and efficient coordinator at the front desk, ensuring smooth communication between clients, veterinary staff, and pet caregivers. Your energetic approach will help create a welcoming environment that promotes trust and confidence while supporting the daily operations of our animal healthcare facility. This paid position offers an exciting opportunity to grow your career in veterinary medicine while delivering exceptional pet care and client service.
Responsibilities
- Greet clients warmly upon arrival, providing outstanding customer service and ensuring a positive experience for pet owners.
- Manage appointment scheduling, confirmations, and follow-up communications with clarity and professionalism.
- Handle medical billing and collections accurately, ensuring all financial transactions are processed efficiently.
- Maintain detailed records of pet care, medical history, laboratory results, and treatment plans using veterinary terminology.
- Communicate effectively with pet owners about pet care instructions, medication administration, and upcoming appointments.
- Work together to keep the hospital clean.
Qualifications
- Previous experience in veterinary clinics or animal care settings is highly preferred.
- Knowledge of veterinary terminology, animal anatomy, and restraint techniques is essential for effective communication with veterinary professionals.
- Familiarity with laboratory procedures, medical collection processes, and aseptic techniques enhances your ability to support clinical tasks.
- Experience handling dogs and other animals confidently—dog training or pet grooming skills are a plus—ensuring safe interactions for pets and staff alike.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills to provide clear instructions to clients and collaborate seamlessly with veterinary team members.
Join us to be part of a supported, compassionate team dedicated to delivering top-tier pet care while supporting pet owners through every step of their animals’ health journey!
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Work Location: In person
Salary : $16 - $20