What are the responsibilities and job description for the Regional Sales Manager position at New Life Delivery Service?
About HTI
Hinton Transportation Investments (HTI) was founded in 1972 by the Hinton Family with the purpose of delivering the hardest heavy-duty solutions, together. We are a leader in the heavy-duty transportation industry with over 35 locations in North America. HTI has grown over the years through its five divisions: New Life Transport Parts Center, Road Equipment Parts Center, Pace Transportation Services (2012), Martec International (2019), and US Trailer Parts and Supply (2023). Our core values are a true representation of our culture; passion, hands-on, simplify, consistency, humility, willpower and glad to be here. We seek to deliver long-term sustainable solutions for all interested parties – customers, employees, supplier partners and owners.
Job Overview
The Regional Sales Manager acquires new customers that drive business results with minimal supervision as well as forecasts, plans and meets sales goals for their assigned territory. This role will anticipate customer needs while managing the day-to-day workflow and prioritizing various projects. This role will have in-depth product knowledge and best practices of successful customer service. This role is responsible for maximizing results by building, establishing and maintaining customer relationships to grow sales, gross profit margin and overall profitability.
Core Functions
- Product Knowledge
- Learn all facets of the heavy-duty truck and trailer parts industry.
- Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions.
- Effectively communicate features, benefits, and warranty policy information to customers.
- Suggest sale of related parts when identical replacements are not available.
- Sales Expertise
- Maximize sales and gross profit within a defined territory and ensure sales goals are met.
- Create and manage sales plans and budgets based on forecasts for their assigned territory.
- Monitor progress on sales plans and make necessary adjustments to achieve targets.
- Report on sales performance within assigned territory.
- Acquire new customers and establish new accounts.
- Assess new business opportunities and drive customer acquisition, retention and expansion initiatives.
- Identify opportunities of customer’s future needs to drive sales.
- Stay informed about market trends, competitor activities and customer needs.
- Communicate opportunities and challenges within sales processes and assigned territory to management.
- Customer Service
- Foster relationships with assigned territory to build accounts and serve as an on-going liaison between New Life Parts and its customers.
- Maintain consistent and clear communication with customers both in-person and electronically (phone and email).
- Engage with customers to determine immediate and long-term needs.
- Advise customers and answer questions about products, prices, availability, and product features.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Assign and distribute driver territory deliveries to ensure on-time deliveries to customers.
Competencies and Qualifications
- Bachelor’s degree in sales, marketing, and/or business, OR 4-10 years of sales and/or customer service experience required.
- Knowledge of heavy-duty truck and trailer equipment and industry.
- Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel.
- Experience with an enterprise resource planning (ERP) system and/or sales force automation tools preferred.
- Proven success in meeting and exceeding sales goals and business results.
- Proven ability to make and maintain sales and customer accounts.
- Excellent verbal and written communication skills.
- Ability to provide personable and professional customer service.
- Strong analytical, critical thinking and time management skills.
- Strong active listening and strategic influencing skills.
- Demonstrated ability to build strong relationships with all levels of internal and external personnel.
- Ability to stay adaptable to changing environments and tasks.
Physical Requirements
- Must be able to lift/carry 40 lbs.
- Travel required (car and air): 50% per month.
- Prolonged periods of sitting at a desk and working on a computer as well as driving on the road.
Benefits
- Medical insurance (three plan offerings to fit your needs)
- Participate in HTI’s Wellness Discount to save on monthly medical contributions
- Free virtual medical and behavioral healthcare through Teladoc
- Dental and vision insurance
- Safe Harbor 401k plan with company match
- Company-paid life and long-term disability insurance
- Industry-standard paid-time-off and paid holidays
- Parental and bereavement leave
- Employee Assistance Program
- Rewards and recognition program
New Life Transport Parts Center
Wholesale distributor of aftermarket parts with weekly deliveries and nationwide coverage. Authorized aftermarket parts supplier for Hyundai Translead, Wabash, and Strick Trailers.
Equal Opportunity Employer
HTI is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or transgender status), national origin, age, disability, genetic information, or any other status protected by applicable law.
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Salary : $75,000 - $80,000