Mental Health Receptionist

Job post summary

Date posted: March 13, 2025

Pay: $18.00 - $22.00 per hour

Job description:

Part-Time Mental Health Receptionist

About Us

New Life Counseling is a Christian, faith-based, and fully licensed counseling practice

that has been serving the Des Moines and Ankeny areas for over 20 years. With 21

providers across three locations, we specialize in medication management, nutrition

services, and mental health therapy for children, individuals, couples, and families.

At New Life Counseling, we value camaraderie and prioritize a work environment

characterized by supportive relationships and open communication. Our staff is

passionate about partnering with clients to help them heal, learn, and grow. While our

beliefs form the foundation for our work, we welcome and serve individuals from all

perspectives and faiths according to their level of comfort and need.

Position Overview

We are seeking a dedicated and compassionate Part-Time Mental Health

Receptionist to go between our West Des Moines and Ankeny locations, as needed.

This position is unique and will likely change over time. To start, we are looking for

someone to consistently serve on Fridays at our West Des Moines location and fill-in at

both the Ankeny and West Des Moines locations as needed. This position will work

closely with our current receptionists in both locations. When our West Des Moines

receptionist goes on leave, the person in this position will cover the West Des Moines

location in her absence. As the first point of contact for our clients, you will play a vital

role in creating a welcoming and professional environment while managing daily

administrative tasks.

Responsibilities

 Greet and check in clients with warmth and professionalism

 Answer and direct phone calls, schedule appointments, and manage provider

calendars

 Maintain client confidentiality and uphold HIPAA regulations

 Process payments and verify insurance information

 Ensure completion of client paperwork

 Handle sensitive situations with discretion and empathy

 Assist with administrative duties such as data entry, filing, and correspondence

 Collaborate with team members to ensure efficient office operations

Qualifications & Soft Skills

 Strong integrity, discretion, and confidentiality

 Highly organized and detail-oriented

 Excellent critical thinking and problem-solving skills

 Strong verbal and written communication abilities

 Ability to maintain professional boundaries with clients and staff

 Outstanding customer service and de-escalation skills

 Calm and composed personality, especially in high-stress situations

 Ability to multi-task and prioritize tasks

Technical Skills

 Proficiency in technology – comfortable using computers, office equipment,

and troubleshooting minor technical issues

 Experience with Electronic Health Records (EHR) systems – familiarity with

managing client records digitally (or willingness to learn)

 Word processing and document management – strong skills in Microsoft

Word and Google Docs

 Experience with Google Workspace (Gmail, Google Calendar, Drive, etc.) –

ability to manage calendars, emails, chats, and documents

 Data entry accuracy – ability to input client information with attention to detail

 Basic knowledge of mental health and insurance terminology – helpful but

not required

 HIPAA certification is a plus (can be provided if needed)

Benefits & Work Environment

 Free access to an on-staff nutritionist as part of our wellness program

 Casual dress code

 Relaxed and supportive atmosphere

 Flexible working hours

 Paid Time Off (PTO)

If you are passionate about mental health, excel in customer service, and thrive in a

team-oriented environment, we encourage you to apply!

How to Apply

Please submit your resume and a brief cover letter to Brittney@newlife-counseling.com.

We look forward to welcoming a new team member who shares our commitment to

compassionate care and professional excellence!

Other Important Details:

This is a part-time, with the potential for some full-time weeks, fill-in hourly position with some flexibility in work hours. Pay is based on experience.

New Life Counseling is a Christian, faith-based practice that welcomes and serves

individuals of all backgrounds and beliefs. As faith is central to our mission and vision,

the receptionist should be comfortable working in an environment where discussions of

faith may be part of daily interactions.

We are an equal opportunity employer, and all qualified applicants will receive

consideration for employment without regard to race, color, ethnicity, disability, religion,

national origin, gender, gender identity, gender expression, marital status, sexual

orientation, age, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time, paid hourly

Pay range: $18-22/hr.

Job Type: Part-time, fill-in

Benefits:

 Employee discount

 Flexible schedule

 On-the-job training

 Paid time off

 Professional development assistance

 Wellness program

Schedule:

 Day shift

 Monday to Friday

 No weekends

Work Location: In person, West Des Moines

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance
• Wellness program

Work Location: In person

Salary : $18 - $22