Front Desk Administrator

Job Title: Front Desk Administrator

Department: Membership

Reports to: Membership Pastor

Status: Full-Time

Schedule: Monday - Friday | 34

Supervisory role: No

Last updated: 12.17.2025 

New Life Church's mission is to make disciples in the Pikes Peak region, by calling people to worship, connect and serve.  

            Job Summary:

To serve New Life Church by providing a warm welcome and gracious service to callers, visitors, and guests and assist the Membership Department with database management.

Duties and Responsibilities:

• Receive incoming calls; answer questions; provide information to callers and guests; take complete and accurate messages; and route calls to appropriate staff members.
• Be attentive to all guests and visitors in our lobby in an effort to discern potential security issues and request additional staff assistance when needed.
• In CCB, check guest in, address and mail birthday cards to congregants and other tasks as assigned.
• Assist Pastor on Site with benevolence forms.
• Help keep Receptionist Policy & Procedure Manual current on a quarterly basis.
• Ensure that contractors, who report performing a job at NLC, sign in at Information Center and receive a badge.
• Manage all incoming and outgoing mail operations, including package logging and generating reports from the postage machine.
• Record all deliveries on the appropriate delivery sheet (UPS, Fed Ex, DHL, etc.)
• Prepare postage and reports for outgoing letters and packages maintain postage supplies and postage.
• Assist with updating data in CCB while maintaining familiarity with current CCB practices through required video training.
• Keep communion cabinet stocked.
• Operate necessary office machines and help to maintain the reception area.
• Assist in keeping lobby area tidy. Notify Hospitality for largeitems and when deliveries arrive
• Store and distribute as appropriate valuable lost and found items, contacting owners when possible via church database.
• Work in close association with the entire staff to build and maintain a strong team environment and complete the work necessary to fully serve and support the ministries of New Life Church.
• Assist the department in coordinating various tasks and procedures.
• Maintain regular communication with the supervisor on departmental matters while assisting with special projects, events, and a variety of tasks supporting the department.
• Attend department meetings, regular all-staff meetings and other meetings as required.
• Utilize a thorough understanding of New Life Church employee policies and procedures.
• Work in close association with the entire staff to build and maintain a strong team environment.
• Cooperate with leadership by performing any other duties when asked to do so.

Knowledge, Skills and Abilities:

• Ability to perform basic arithmetical functions.
• Strong ability to follow written and verbal instructions, type accurately, and demonstrate excellent grammar and communication skills.
• Effectively and efficiently operate a multi-line telephone.
• Detail-oriented and self-motivated.
• Excellent grammar skills and communication skills.
• Ability to handle multiple tasks and to complete projects with little guidance.
• Ability to handle constantly changing priorities and demands and perform effectively under pressure.
• Bi- or multi-lingual a plus.
• Strong organizational and office skills.
• Strong computer skills, including experience with various software applications and Microsoft Outlook.
• Maintain the confidentiality of sensitive information

• Strong people skills with personable and helpful attitude
• Able to analyze complex situations and develop solutions

            Education and Experience:

Education:  No specific requirements

Experience:  Minimum 1 year as a receptionist or equivalent work experience in customer service.

Working Conditions and Requirements of Office Environment

Physical Demands:

• Regularly required to sit and occasionally required to stand and stoop, kneel, crouch, or crawl. Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity to is necessary to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $17 - $19