Director of Program Operations

Position Summary

The Director of Program Operations position is full-time, 40 hours per week (exempt, benefits available). The Director of Program Operations will report to the Chief Restorative Justice Officer and will help support a team of Directors who implement daily programming at any of our NLC locations. The Director of Program Operations will oversee the Street Outreach team. Programming activities occur in one-on-one, group settings, and in and after school hours. The Director of Program Operations is responsible for overseeing the facilitation of high-quality programming, planning and implementation of events/activities that may include sports, and connections to other social services. Will require some local travel (reimbursable). This position is in-person.

Job Responsibilities

• Manages a team of Program Directors. 
• Will collaborate with other Program Operation staff.
• Travels to different sites in various communities based on program/team needs.
• Assures attainment of enrollment goals.
• Clearly communicates goals, objectives, and new information to team.
• Keeps Directors in alignment with policy, procedure, and best practices. 
• Assists Directors by providing technical support in a timely manner.
• Assures program alignment with strategic goals, objectives, and policy.
• Assures program alignment with compliance and grant requirements.
• Works closely with Director of Data and Program Evaluation and Grants Manager to ensure program deliverables are being met as stated in executed contracts. 
• Stays informed and up to date on grant requirements.
• Participates in reporting that requires program narrative or updates. 
• Approaches directional leadership from a coaching/modeling lens.
• Is a main contact person and representative for the Operations department at partner meetings.
• Produces documents, receipts and correspondence regarding activities and progress as necessary for consistent evaluation of program and timely report submittal.
• Provides regular follow-up with staff to meet goals.
• Assists in annual budget process and strategic planning.
• Approves credit card reports and timecards.
• Communicates regularly with Leadership team to give updates on program goal status.
• Assures program lessons and activities are age appropriate, relevant, effective, safe, inclusive.
• Implements regular evaluations and surveys with Directors, participants, and team to monitor quality of programming.
• Supervision includes on-site visits, regular check-ins, and break-out planning meetings.
• Encourages collaboration with partner relationships where possible.
• Evaluates effectiveness of programming methods and strategies with emphasis on best practices and research-based methods.
• Maintains accuracy of budget and spending plan, as well as all required documentation such as receipts.
• Participates and leads required evaluations and audits.
• Demonstrates New Life Centers’ values.
• Attends required meetings and trainings.
• Other duties as assigned by the Supervisor.

 Skills & Qualifications

• Must become a Certified Mandated Reporter. Training provided.
• Must pass a background check, must not have any pending cases.
• Must pass a Child Abuse and Neglect Tracking System background check.
• Must pass a National Sex Offender Registry background check.
• Must have a working phone and phone number.
• One year experience working in the human services field in a capacity that involves direct services to at-risk youth.
• Minimum 3 years experience in managing people.
• Cross-cultural competency.
• Ability to communicate effectively both written and verbally.
• Proficient in Microsoft Word and Excel.
• Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties.
• Must keep confidentiality of participant and staff information.
• Ability to establish and maintain effective working relationships with others.
• Valid Illinois driver’s license, insurance, good driving record, access to a vehicle. Subject to driving background check.
• Bilingual English/Spanish required.

How to Apply

Please submit the following materials

• Cover letter indicating your experience and interest in the position
• Resume
• List of three references with contact information (minimum 2 professional references, email and phone number included)
• Please mention the name of any New Life Centers staff who referred the position to you if applicable.

New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. New Life Centers complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.