Retail Sales Associate - Weekends

Part-time

Weekend shifts

Do you love toys and games? Can you name more than five Pokémon, or Star Wars characters, or recall the plot of your favorite anime? Do you have a weekly game night (or wish you did)? Do you geek out over collectibles? If you answered yes to any of these questions, you might be a perfect fit for our new store and growing team.

Inspired by the Japanese word “kawaii,” which means lovable, appealing, endearing, New Kawaii is a toys & games store and community space in Irvington, NY offering adorable plushies, favorite characters and collectibles, games, hobby, gifts, as well as a gathering space for communal game play, workshops and special events.

Our goal at New Kawaii is to connect with the community, help them find what they love, and introduce them to new interests.

You can help! Join our team as a part-time retail sales associate.  Engage and connect with our customers; provide excellent customer service; learn customer interests and preferences and help them find new things to love. 

Integrity is a key value for our business and our brand. Retail associates must be trustworthy, honest and diligent. 

Qualifications: 

• Good communication skills; ability to speak with customers and guests, promote an overall positive experience, and be an enthusiastic guide
• Interest in managing events/ guest experiences
• Skilled at instilling a positive atmosphere / creating a positive vibe
• “Kid at heart” attitude, with a love for toys, board games, “geek” knowledge/ trivia
• Quick study as it relates to learning new games, operating toys, etc. 
• Action-oriented and goal-driven
• Open to feedback
• Enjoys working in a team environment and achieving goals together 
• Ability to use technology efficiently, for example proficient/ comfortable operating handheld barcode scanners, point-of-sale card terminals, multifunctional devices; familiarity with Windows and Mac computers, and Apple and Android mobile devices 
• Highschool diploma or equivalent, some college preferred

Responsibilities:

• Greet and connect with store customers and event guests
• Increase customer satisfaction and loyalty through exceptional customer service, product knowledge and appropriate suggestions
• Become knowledgeable in all products offered, and in upcoming events, promotions, etc.; be able to converse with enthusiasts, collectors, hobbyists, etc. of all ages and interest levels
• As an ambassador of the store brand, maintain and demonstrate the company’s values at all times  
• Reset tables and ensure event spaces are clean and organized; assist customers and guests with game play, other activities, act as host as for certain events (with training as needed) 
• Complete sales transactions, perform basic math computations when needed
• Answer phone, respond to customer and guest inquiries
• Prepare the store for openings and closings, and maintain store appearance and product organization and availability throughout day, including: restocking and reorganizing displays and shelves; dusting, sweeping, wiping glass before opening, after closing and throughout day as necessary; opening and closing register (including responsibility for cash); opening and closing doors, windows, shades at appropriate times
• Continue to learn and participate in training opportunities to increase job knowledge 

Physical requirements: 

• Work to be performed primarily at 1 Bridge Street, Irvington NY at a bi-level sales floor separated by stairs, with additional office on second floor; minimal work outside 1 Bridge Street location may include support at outside events, expos, street fairs or local errands related to retail business and event space, as necessary
• Ability to assist customers in all areas of store, including carrying items between levels via stairs
• Ability to walk up and down stairs between retail spaces and second-floor office as necessary
• Ability to stand/sit for long periods of time
• Ability to lift and move boxes weighing up to 50lbs
• Ability to move furniture (with assistance of others, as needed)