Seasonal Warming Center Support Staff

Make a Difference This Winter — Join Our Team!

New Journey Community Outreach is seeking compassionate, dependable individuals to join our team as Part-Time Warming Center Support Staff.

Throughout the winter months, our daytime warming center provides individuals experiencing homelessness with a safe, warm, and welcoming place to spend the day.

Working alongside other seasonal staff members and with the support of our on-site Program Director, you will assist with guest registration, monitor daily activities, interact with guests, and help maintain a safe and respectful environment for everyone using the center.

This is a hands-on, guest-facing position that requires compassion, patience, sound judgment, and the ability to respond calmly and professionally to challenging situations.

Key Responsibilities

Guest Registration & Documentation

• Welcome and register guests entering the warming center.
• Maintain accurate attendance records and complete required documentation.
• Document daily activities, incidents, and concerns in accordance with established procedures.
• Maintain confidentiality and respect guest privacy.

Guest Support & Engagement

• Interact with guests in a compassionate, respectful, and nonjudgmental manner.
• Respond to guests' immediate needs and questions within the scope of the position.
• Help connect guests with available services and resources through appropriate staff referrals.
• Foster a welcoming environment that respects the dignity of every individual.

Guest Safety & Supervision

• Monitor guest activity and interactions to help maintain a safe, orderly, and supportive environment.
• Recognize potential safety concerns and address minor issues appropriately.
• Use verbal de-escalation techniques when needed.
• Promptly notify the Program Director of escalating situations, behavioral concerns, or safety issues.
• Follow established safety and emergency response procedures, including requesting emergency assistance when necessary.
• Maintain appropriate professional boundaries with guests.

Daily Warming Center Operations

• Assist with opening, daily operations, and closing procedures.
• Help maintain a clean, comfortable, and organized environment.
• Monitor the use of warming center spaces and communicate facility or supply needs.
• Support established center guidelines and procedures respectfully and consistently.

Teamwork & Communication

• Work collaboratively with other seasonal staff members, the Program Director, and NJCO staff and volunteers.
• Communicate guest concerns, incidents, and operational needs promptly and accurately.
• Participate in required onboarding, training, and staff communications.
• Contribute to a positive, supportive, and respectful team environment.

Requirements and Qualifications

We are seeking compassionate, reliable individuals who are comfortable working directly with people from diverse backgrounds and are committed to creating a safe, welcoming environment.

• Education: High school diploma or GED preferred.
• Experience: Previous experience working with individuals experiencing homelessness or other vulnerable populations is preferred. Relevant volunteer experience and personal lived experience with homelessness are also valued.
• Interpersonal Skills: Strong communication skills, patience, empathy, and the ability to interact respectfully and without judgment with individuals from diverse backgrounds.
• Safety Awareness & Conflict Resolution: Ability to recognize potential safety concerns, maintain professional boundaries, respond calmly to challenging situations, and demonstrate sound judgment in determining when to seek assistance.
• Administrative Skills: Ability to accurately complete guest registration forms, maintain attendance records, and document daily activities and incidents.
• Reliability: Ability to consistently report for assigned weekday shifts throughout the winter season, including during periods of cold or inclement weather when safe travel is possible.
• Language Skills: Bilingual candidates, particularly those fluent in English and Spanish, are strongly encouraged to apply.
• Training: Willingness to complete required onboarding and training, including guest safety, verbal de-escalation, emergency response procedures, and trauma-informed practices.
• Physical Requirements: Ability to perform essential job duties that may involve standing, walking, sitting, navigating stairs, and occasionally lifting or moving items weighing up to 25 pounds, with or without reasonable accommodation.

Training and Support

New Journey Community Outreach will provide onboarding and training to prepare seasonal staff for their responsibilities. Training will include safety procedures, guest interactions, verbal de-escalation, emergency response, and trauma-informed approaches.

Seasonal staff will work alongside another staff member, with the Program Director available on-site for guidance and assistance.

Staff are not expected to serve as security personnel or physically restrain or remove guests. All employees are expected to follow established safety protocols and seek appropriate assistance when situations arise.

Why Join New Journey?

This is an opportunity to make a meaningful difference in our neighbors' lives during some of the most challenging months of the year.

At New Journey, we believe that everyone deserves to be treated with dignity and

Pay: $20.00 per hour

Expected hours: 30.0 per week

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20