About the Role

To Support U.S. Urology Partners and it’s affiliate by assisting the physicians and APC Nurse Navigator with patient care needs and treatment.

What You’ll Be Doing

• Mails “Intro to APC” packets to all new APC referrals as directed by navigator

• Evaluates the needs of all new APC patients to obtain financial information and to identify barriers (financial, emotional, etc) at new patient APC consult visit

• Completes the Patient Navigator checklist (electronically)

• Performs necessary process for obtaining financial assistance

• Maintains an up-to-date list of all patients actively receiving financial assistance to include pertinent grant information

• Assists in identifying / scheduling / referring patients to outside services

• Provides weekly provider schedule grid reports and assignment schedule

• Assists with creation and maintenance of provider schedules (APC blocks) and new APC consult appointments

• Answers calls and /or checks voicemail and routes calls appropriately

• Maintains call log

• References inventory supply log and orders supplies and distributes accordingly

• Assists with updating APC patient tracker

• Maintains electronic patient treatment calendar

• Actively participates in survivor outreach

• Performs APC document management

• Participates in APC educational opportunities as presented

• Maintains communication with the Pharmacy Technician

• Documents all patient interaction, calls, and or tasks involved in the care of the APC patient

• Maintains strict confidentiality

• Performs other duties as assigned

What We Expect from You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required

• High School Diploma with previous medical facility/office experience

• One year experience in a medical practice setting

• Excellent verbal and written communication skills

• Knowledge of healthcare insurance verification and pre-authorization process

Preferred

• MA certification or phlebotomy certificate

• EMR documentation experience

• Knowledge of medical billing or willingness to learn

• Knowledge of or willingness to learn excel to assist in data tracking

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.

Mathematical Skills

Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of basic computer software.

Other Skills and Abilities

• Knowledge of medical terminology to communicate with clinical staff

• Knowledge of health insurance and prior authorization process

• Knowledge of common safety hazards and precautions to establish a safe working environment

• Adapts easily to various environments

• Ability to read and comprehend oral and written instructions

• Ability to follow written protocols, policies and procedures

• Ability to establish and maintain effective working relationships with the patients, families, employees and the public

• Ability to communicate clearly and effectively

• Ability to organize, track and maintain quality assurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional lab environment. This role routinely uses standard lab equipment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day. Minimal travel is expected on a regular basis.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.

Salary Range :

$19.00 - $25.00 per hour

The compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.