Customer Experience Coordinator

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits.

NJR Home Services, a subsidiary of New Jersey Resources is seeking a Customer Experience Coordinator to respond promptly and professionally to customer requests for NJR Home Services. Deliver a seamless, personalized experience in every interaction- building satisfaction and fostering long-term customer loyalty.

Major Responsibilities:

• Respond promptly to customer inquiries and service requests submitted through the company website.
• Advise customers on comfort plans, ensures customers are informed and supported through the process.
• Schedule appointments for outside sales representatives and follow-up on existing leads.
• Support outside sales representatives with financing and rebates.
• Conduct outbound calls to gather customer feedback following installations and service identifying opportunities to enhance the customer experience.
• Make outbound calls to new comfort plan customers to explain their plan benefits and ensure understanding of services included.
• Collaborate with the marketing team to strategically plan and execute customer-focused campaigns and promotions.
• Collect and analyze customer survey data to identify trends, strengths, and areas for improvement.
• Maintain strong communication and collaboration with field personnel and the customer service team.
• Assist with the preparation and processing of permits required for installations as needed.
• Support continuous improvement initiatives by providing insights and feedback based on customer interactions.
• Assist in creating a consistent and positive brand experience across all customer touchpoints.
  
  
  

Position Requirements:

• High school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
• At least two years of related experience is required.
• Excellent customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Excellent verbal and written communication skills.
• Detail-oriented with excellent organizational skills.
• Demonstrated skills in fact-based analysis and problem solving.
• Ability to utilize creativity in generating ideas and implementing solutions.
• The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.
  
  
  

Other Details:

Job Location Type is Onsite

Compensation: Expected base pay range for this role will be $59,000- $75,200.

Base pay is based on several factors including, experience, skills, and knowledge.

This role will be eligible to participate in an annual short term incentive program.

Benefits: Medical insurance coverage from day 1; 401k vesting immediate.

• Employee insurance and medical plans, including prescription, vision and dental benefits.
• 401(k) program with generous company match.
• Company stock purchase plan.
• Wellness programs, including free on and off-site fitness centers.
• Employee Assistance Program (EAP).
• Tuition reimbursement program.
• Paid time off including paid holidays.
  
  
  

New Jersey Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.