Student Account Advisor

Title:
Student Account Advisor

Department:
Bursar's Office

Reports To:
Associate University Bursar

Position Type:
Staff

Position Summary:
Reporting to the Associate Bursar, the Student Account Advisor supports student in guiding fiscal responsibilities with the goal of degree attainment. The Student Account Advisor will assist with all functions that contribute to the day-to-day operations of the Office of the University Bursar and is responsible for providing excellent customer service through problem resolution and student outreach.

Essential Functions:

• Participate and engage with students and their families during in-person orientation to introduce the functions of the Office of The University Bursar.
• Work collaboratively with other University departments such as Dean of Students, Financial Aid, Registrar, and Office of Persistence to communicate and interact with students to provide prompt and accurate information.
• Responsible for managing student reach-out activities to ensure the University Bursar participates in university events.
• Use investigation, professional judgment, and individual discretion, as appropriate when following through on issues until resolved, providing necessary correspondence and contact with students or third parties.
• Provide guidance for parents and students regarding payment options and payment plans.
• Contact and initiate the settling of student account balances in escalated or special situations.
• Analyze and interpret complex data and make independent decisions.
• Support Bursar daily functions including collection, student payment processing, petty cash disbursements, 1098t inquiries, cashiering, chargebacks and other student account functions.
• Follow written procedures and internal controls to comply with all Federal and State regulations as well as institutional policies.
• Monitor Bursar webpage for outdated and inconsistent information and submit proposal for changes and/or enhancements.
• Engage and participate in student financial services professional development seminars.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

Prerequisite Qualifications:

• Bachelor's degree. Related work history/experience may be substituted if/when applicable.
• Advance degree a plus.
• Minimum of three years' experience in customer service; billing/collection a plus.
• Working knowledge of enterprise systems and Microsoft Office products.
• Excellent oral and written communications skills.
• Must be able to work in a demanding environment communicating and interacting effectively with people of all ages and diverse backgrounds.
• At the university's discretion, the education and experience prerequisites may be accepted where the candidate can demonstrate to the satisfaction of the university an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Bargaining Unit:
PSA

Range/Band:
21

Salary Information:
In compliance with the NJ Pay Transparency Law, the negotiated annual salary range for this position is $63,129.05-$107,893.56 (USD). NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses or other items.

To learn more about the comprehensive benefits NJIT offers for this position, please visit our benefits page: https://hr.njit.edu/health-benefits.

FLSA:
Exempt
Full-Time