What are the responsibilities and job description for the Medical Receptionist/Patient Concierge position at New Jersey Brain and Spine?
New Jersey Brain and Spine is a neurosurgical group in northern New Jersey with multiple locations specializing in the operative and non-operative management of a variety of neurological conditions. The center offers specialty services in spinal surgery and medicine, neurovascular disease, movement disorders, pain and palliative neurosurgery, neuro-oncology and skull-base surgery, gamma knife radiosurgery, Chiari malformation and hydrocephalus, and pediatric neurosurgery.
Job Description
New Jersey Brain and Spine, a fast-paced neurosurgery practice, is seeking a friendly and organized Medical Receptionist/ Concierge to join our dynamic team at our Hackensack location! Our practice offers a collaborative work setting, competitive compensation, and the opportunity to contribute significantly to patient care.
Responsibilities
- Greeting patients warmly and efficiently, both in person and on the phone.
- Collecting patient information and quickly verifying insurance coverage.
- Process patient check-in/out procedures, collecting co-pays and patient information.
- Assisting patients with completing necessary paperwork and ensuring they feel comfortable by addressing any immediate concerns.
- Responding to patient inquiries by providing accurate information about physician availability and services.
- Schedule appointments efficiently, ensuring accurate data entry and confirmation calls.
- Managing patient records and ensuring their confidentiality.
- Supporting providers by coordinating follow-up care, sending out prescriptions, and managing patient transitions between different care settings.
- Other duties and responsibilities at the discretion of management.
Qualifications
- Associate or bachelor’s degree preferred, High school diploma or equivalent required.
- 1 years of experience in a customer service or medical office setting.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Experience with eClinicalWorks (ECW) a plus.
- Ability to multi-task and prioritize effectively.
- Positive attitude and a genuine desire to help others.
Schedule
Monday-Friday, either 8:30AM-5:00PM or 9:00AM-5:30PM.
No weekends.
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Benefits
- 401(k)
- Health insurance
- Company sponsored HRA
- Vision insurance
- Dental insurance
- Disability insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
Job Type: Full-time