Referral and Intake Specialist

Referral and Intake Specialist

New Jersey Billing Solutions

New Jersey Billing Solutions is looking for a Referral and Intake Specialist to support the practices we work with by managing incoming referrals and assisting with the patient intake process. This role will work closely with the Account Managers on our team to handle referrals and intakes for their assigned accounts. The position will communicate with prospective and current patients of our client practices and help ensure that referrals and new patient information are handled accurately, efficiently, and professionally.

Position Details

Schedule: Monday through Friday
Hours: 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM
Pay: $19.50 per hour
Time Zone Requirement: Candidate must reside within the Eastern Time Zone
Benefits: Paid sick time, paid vacation time, and paid holidays

Responsibilities

• Work closely with the Account Managers assigned to each practice to manage referrals and patient intakes
• Manage incoming referrals for the practices we support
• Communicate with prospective patients and families regarding the intake process
• Collect and accurately enter patient information
• Coordinate new patient intake paperwork and documentation
• Follow up with patients regarding outstanding intake information
• Assist with scheduling and coordinating initial appointments
• Communicate with Account Managers and practice staff regarding referral and intake status
• Verify that required information and documentation has been received
• Maintain accurate and organized patient records
• Communicate professionally with patients, families, clinicians, Account Managers, and practice staff
• Follow established workflows and procedures for each practice
• Identify missing or incorrect information and follow up as needed
• Help ensure referrals and new patient intakes move through the process efficiently and without unnecessary delays

What We Are Looking For

The ideal candidate is organized, detail-oriented, reliable, and comfortable communicating with patients and families. Because this position involves supporting multiple practices and working closely with different Account Managers, the ability to stay organized, manage multiple priorities, and pay close attention to detail is very important.

We are looking for someone who:

• Has strong attention to detail
• Is comfortable working with repetitive and administrative tasks
• Communicates clearly and professionally
• Is organized and able to manage multiple priorities
• Is comfortable learning new systems and workflows
• Takes initiative and follows through on tasks
• Can work independently while also being a strong team member
• Understands the importance of confidentiality when handling patient information
• Has a professional and patient-focused approach

Why Join New Jersey Billing Solutions?

This is an opportunity to join a growing team and play an important role in supporting the day-to-day operations of multiple healthcare practices. The Referral and Intake Specialist will work alongside our Account Managers to help keep referrals and intakes organized, timely, and efficient for the practices we support.

Pay: $19.50/hour
Monday through Friday | 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM
Must reside in the Eastern Time Zone
Paid sick time, paid vacation time, and paid holidays

New Jersey Billing Solutions is a growing medical billing and administrative support company that helps healthcare providers focus on patient care while we manage the rest. We pride ourselves on professionalism, transparency, and exceptional customer service.