Senior Systems Engineer

SUMMARY

New-Indy Containerboard (NICB) is seeking an ITOT Sr. System Engineer, with a keen focus on optimization, reliability and performance of all cloud and on-premises IT server infrastructure, being responsible for the overall day-to-day management and support of the enterprise infrastructure and computing technologies deployed at all NICB locations. The right candidate for this position can leverage technology to ensure operational excellence of IT Server systems within the 24/7/365 manufacturing facilities across North America. The ITOT Sr. Systems Engineer will serve as an escalation point of contact within the Systems Administration team for all activities related to the broad range of tools and technologies deployed involving servers, virtualization (both on-premise and cloud), storage, backups, as well as Office365 and Domain Administration tasks. To ensure success, the ideal candidate should have in-depth knowledge of IT infrastructure platforms and tools relevant to systems administration, such as VMWare, Microsoft O365 and Active Directory, overall manufacturing technology sectors, and is driven to understand all aspects of NICB’s business, in assuring the effectiveness of the IT infrastructure Systems solutions deployed, and in collaborating to the continuous improvement of NICB’s Enterprise IT & OT organization going-forward. 

RESPONSIBILTIES

High-level Day to Day Problem Resolution: 

• Leverage your technical skills to resolve tickets and problems escalated related to IT Infrastructure Systems.  

• Determine the root cause of problems and eliminate those barriers to success.  

• Work with Systems Administration team members to ensure proper training and establish a strong foundation for communication and collaborative teamwork. 

High-level Strategy & Planning  

• Design, implement and maintain the organization's server infrastructure, including on-premises and cloud-based solutions.  

• Manage the integration of cloud-based solutions with on-premises infrastructure, ensuring optimal performance, scalability, and security. 

• Work with external vendors and service providers as needed. 

Governance & Planning 

• Take a lead technical role within the Systems Administration team to ensure all systems infrastructure and services are maintained in a multi-site 24/7 environment across North America. 

• Collaborate with NICB’s Enterprise IT & OT teams, to assess near- and long-term infrastructure capacity needs in support of IT Leadership directives. 

• Create and maintain documentation as it relates to infrastructure configuration, processes, and service records. 

• Assist in the development and adoption of policies, procedures, and associated training plans for overall infrastructure administration, usage, and disaster recovery. 

Acquisition & Deployment 

• Deploy and take part in the design of enterprise infrastructure technologies including servers, storage and backups, UPSs, and coordinate with site maintenance personnel to ensure the reliability of datacenter\computer rooms supporting plant operations. 

• Assist with architecting enterprise level redundant server infrastructure with an understanding of the Perdue model for manufacturing networks. 

• Conduct research on infrastructure products, services, and standards to remain abreast of developments in the infrastructure industry. 

• Oversee new and existing equipment, hardware, and software upgrades of IT Systems. 

• Take part in deployments and maintenance of new and existing equipment, hardware, and software upgrades of network devices. 

Operational Management 

• Configure systems infrastructure to ensure their smooth and reliable operation for fulfilling business objectives and processes. 

• Monitor systems infrastructure performance and troubleshoot problem areas as needed. 

• Responsible for the day-to-day maintenance of servers, including database, print, and backup servers and their associated operating systems and software. 

• Responsible for the day-to-day maintenance of Group Policies, performing best practice management of Active Directory and O365. 

• Coordinate and execute patching of all systems equipment as available patching windows and as guided by the NICB Enterprise Security team. 

• Practice asset management, including maintenance of server component inventory and related documentation and technical specifications information. 

• Monitor and test systems performance and provide information for relevant KPIs. 

• Participate in managing all infrastructure security solutions. 

• Perform server and security audits, and system backups and recovery. 

• Adherence to change control processes. 

SKILLS & QUALIFICATIONS

• Associate’s degree in business, IT or similar discipline, or commensurate equivalent work experience in a technology field. 

• Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.  

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning. 

• Exceptional written and oral communication skills. 

• Experience within or support of 24x7 manufacturing environments. 

• Extensive application support experience with MS Office.  

• Familiarity with the fundamental principles of ITIL, especially change management and MOC processes. 

• 10 years’ direct and advanced experience in administering enterprise-level IT infrastructure solutions. 

• Proven experience in maintaining enterprise level infrastructure systems and related solutions. 

• Advance experience with maintaining Microsoft server operational systems and virtualization platforms (VMWare). 

• Advanced knowledge of computer hardware, networking and system administration. 

• Extensive experience with Server Hardware (HPE, Dell), along with iSCSI storage (Nimble, EMC\Dell PowerStore and\or PowerMax). 

• Knowledge of Hyperconverged Infrastructure (VXRail, SimpliVity) 

• Knowledge of 1, 10, 25, 40 and 100Gbps Ethernet required. 

• Experience with server backups 

• Ability to conduct research into a wide range of computing issues as required.  

• Ability to absorb and retain information quickly.  

• Ability to present ideas in user-friendly language.  

• Highly self-motivated and directed.  

• Proven analytical and problem-solving abilities.  

• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

• Experience working in a team-oriented, collaborative environment.  

• Knowledge of applicable data privacy practices and laws. 

• Reliable and available to work a flexible schedule including nights and weekends. 

WORK CONDITIONS

• 40-hour on-site work week. Emergency call-in availability for 24-hour production environment.  

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted. 

• Physically able to participate in sessions, presentations, and meetings. 

• Up to an average of 25% travel may be required for the purpose of offsite software and system integration efforts.