What are the responsibilities and job description for the Intake Coordinator position at New Horizons?
New Horizons is dedicated to empowering individuals with disabilities to realize their full potential in all areas of life. Committed to providing a supportive and inclusive environment, the organization offers tailored services and programs to meet the unique needs of each person. Based in Los Angeles, CA, New Horizons fosters growth and opportunities for individuals to achieve greater independence and self-sufficiency. Our focus is on creating meaningful and lasting impacts in the lives of those we serve.
This is a part-time, on-site role for an Intake Coordinator located in Los Angeles, CA. The Intake Coordinator will handle inquiries, assist clients in initiating services, and gather necessary documentation for program eligibility. Responsibilities include communicating effectively with clients and stakeholders, conducting initial assessments, coordinating with case management teams, and maintaining accurate records. The role also entails providing excellent customer service and ensuring compliance with organizational and regulatory procedures.
- Strong Communication and Customer Service skills for interacting with clients, families, and stakeholders effectively
- Experience in Case Management and knowledge of processes required for coordinating services
- Familiarity with Medical Terminology and an understanding of the healthcare field
- Knowledge of Insurance processes, including verification and billing coordination
- Proficiency in maintaining accurate and detailed records
- Ability to work collaboratively with teams and adapt to a fast-paced environment
- Previous experience in social services or disability-focused organizations is advantageous
- An associate or bachelor’s degree in a related field is a plus