Retail Register Associate

Register Associate

Supervisor: Register Manager
Last Modified: 09/04/2025

Responsibility Statement:
At New Horizons Thrift Stores, we believe there is joy in thrifting and dignity in every item that passes through our hands. Our cause is to help create life change through second chances, one purchase, one life at a time. That transformation begins long before a shopper enters the store. 

The Register Associate is responsible for providing excellent customer service at the point of sale by accurately and efficiently processing customer purchases, returns, and exchanges. This role contributes to the overall customer experience by maintaining professionalism, friendliness, and accuracy while handling cash, credit, and other forms of payment.

Additional tasks may be assigned at times by your supervisor. Consideration will be given to your current workload and duties.

Key Result Areas:

Greet guests promptly and courteously:

• Acknowledge every guest promptly with a smile and friendly tone.
• Offer a standard greeting such as “Hello, welcome to New Horizons Thrift Store” or “Good [morning/afternoon], how are you today?”
• Make eye contact to create a welcoming and approachable atmosphere.
• Maintain an upbeat, professional demeanor regardless of how busy the store is.

Operate cash registers, scanners, credit card terminals, and other point-of-sale (POS) equipment:

• Accurately handle cash, checks, credit, and debit transactions; count money, make change, and balance drawers.
• Process returns, exchanges, and refunds according to company policies.
• Bag, wrap, or package merchandise to ensure safe handling.
• Maintain a clean and organized checkout area.

• Provide information on promotions, sales, and store policies.

Collaborate with team members to ensure smooth store operations.

• Assist with stocking shelves and merchandising as directed.
• Answer customer questions regarding store layout, products, or promotions.
• Provide support to other departments as needed.

Workplace Environment

• Physical Labor Environment – Involves working indoor. Repetitive motions of the hands and arms to handle, move, carry, and control objects and items for extended periods of time are required.
• Body positioning - Includes standing and walking for the duration of a shift. Occasional bending, stooping, climbing and reaching is required.
• Physical Demands – Lifting and carrying items up to 25 lbs. occasionally.
• Work Shifts – Involves day shift hours with occasional weekend, holiday, or evening shifts.

Desired Skills & Qualifications:
Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematics- Using mathematics to solve problems.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.

Social Skills

• Coordination- Adjusting actions in relation to others' actions.
• Service Orientation- Actively looking for ways to help people.

Technical Skills

• Operation and Control- Controlling operations of POS equipment or systems.

Desktop Computer Skills

• Internet- Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Navigation- Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Word Processing- Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.

Experience/Training Required:
No prior experience or training is required

Compensation:
This position can be full-time or part-time employment.

Full-time

This is a full-time position.  This position is not exempt, which means that overtime pay will be paid for time worked over 40 hours per week.
Paid Medical Leave, MEC, and Life Insurance is included, optional health benefits include Vision, and HDHP. Paid vacation begins to accrue after 30 days.
Compensation will be paid twice a month, on the 7th and 21st of each month.

Part-time

 This is a part-time position consisting of 30 hours or less per week. This position is not exempt, which means that overtime pay will be paid for time worked over 40 hours per week.
Paid Medical Leave is included. No paid time off is available for part-time employees.
Compensation will be paid twice a month, on the 7th and 21st of each month.

No compensation will be provided for voluntary time and/or services provided and volunteered by the employee that fall outside the typical employee responsibilities for this job.

Signature:

Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.
 

Employee name

Print       ___________________________________

Sign        ___________________________________                Date___________________

Desired Skills & Qualifications:
Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematics- Using mathematics to solve problems.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.

Social Skills

• Coordination- Adjusting actions in relation to others' actions.
• Service Orientation- Actively looking for ways to help people.

Technical Skills

• Operation and Control- Controlling operations of POS equipment or systems.

Desktop Computer Skills

• Internet- Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Navigation- Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Word Processing- Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.

Experience/Training Required:
No prior experience or training is required

Salary : $15 - $16