Assistant Store Manager

Thrift Store Assistant Manager

Reports To: Thrift Store Manager                                                                                         Last Modified: 01/26

Role Overview:
Help Create Life Change Through Second Chances 

At New Horizons Thrift Stores, our cause is to help create life change through second chances, one purchase, one life at a time. We provide our neighbors with a joyful thrifting experience through friendly service, high-quality finds, and fair pricing.

New Horizons Thrift Stores are a ministry of New Horizons Ministries. Our thrift stores exist to support the work of Breaking the Cycle of Incarcation through meaningful work, hospitality, and stewardship.

The Assistant Manager provides shift leadership and ensures the store operates smoothly, safely, and hospitably during assigned shifts. This role focuses on real-time execution, team support, and maintaining store-wide standards.

The Assistant Manager supports the Store Manager by carrying out established systems, priorities, and expectations. While Assistant Managers lead during their shifts, long-term systems, performance management, and staffing decisions remain the responsibility of the Store Manager.

In addition to operational leadership, the Assistant Manager serves as a ministry team member of New Horizons Ministries and plays an active role in supporting a Christ-centered, values-driven culture within the store.

Additional tasks may be assigned at times by your supervisor. Consideration will be given to your current workload and duties.

Key Areas of Responsibility:

• Shift Leadership and Operations
  • o Oversee store operations across all departments during assigned shifts
  • o Set daily priorities and adjust labor and coverage in real time
  • o Manage breaks and ensure adequate coverage
  • o Support Department Leads in executing daily priorities
  • o Open and close the store following established procedures
  • o Make real-time operational decisions to keep the store running smoothly
• Guest and Donor Experience
  • o Support a welcoming, hospitable experience for guests and donors
  • o Handle guest concerns and escalations during the shift
  • o Ensure donors are greeted and supported at donation drop-off
  • o Model friendly service and engagement standards
• Store Standards and Execution
  • o Enforce store-wide standards for cleanliness, safety, and presentation
  • o Ensure departments are guest-ready throughout the shift
  • o Address immediate operational or presentation issues as they arise
  • o Communicate gaps or concerns to the Store Manager
• Team Support and Leadership
  • o Provide direction and support to team members during the shift
  • o Reinforce expectations and daily priorities
  • o Offer in-the-moment coaching and feedback
  • o Support a positive, respectful team environment
• Ministry Leadership and Culture Support
  • o Serve as an active ministry team member of New Horizons Ministries
  • o Participate in staff spiritual development opportunities as appropriate
  • o Support team devotions and moments of spiritual reflection as directed by store leadership
  • o Model Christ-centered leadership, humility, integrity, and respect in daily interactions
  • o Help foster a workplace culture that reflects the mission, values, and redemptive purpose of New Horizons Ministries

Workplace Environment

Physical Conditions

• Work is performed indoors or outdoors in a fast-paced retail environment.
• Exposure to dust, cleaning supplies, changing temperatures, and used goods is common.

Physical Demands

• Frequent standing, walking, bending, reaching, lifting, and repetitive movements
• Ability to lift and move up to 25 pounds regularly and up to 50 pounds occasionally, either alone or with assistance

Work Schedule

• Monday through Friday: 8:00 AM to 5:00 PM
• Expect occasional evening, holiday, and weekend shifts.
• A minimum of one evening shift and one Saturday shift per month will be scheduled in place of a regular shift.

Desired Skills & Qualifications:
Qualifications

• Previous retail, customer service, or supervisory experience preferred
• Strong communication and problem-solving skills
• Ability to lead during fast-paced shifts
• Comfortable making real-time decisions
• Alignment with the mission, values, and Christian faith foundation of New Horizons Ministries
• Willingness to learn and operate within established systems and expectations

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics- Using mathematics to solve problems.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Coordination- Adjusting actions in relation to others' actions.
• Instructing- Teaching others how to do something.
• Negotiation- Bringing others together and trying to reconcile differences.
• Persuasion- Persuading others to change their minds or behavior.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Technical Skills

• Quality Control Analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Systems Skills

• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Resource Management Skills

• Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
• Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management- Managing one's own time and the time of others.

Desktop Computer Skills

• Spreadsheets- Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Presentations- Using a computer application to create, manipulate, edit, and show virtual slide presentations.
• Internet- Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Navigation- Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Word Processing- Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.
• Databases- Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Leadership Skills

• Lead Tasks- The ability to lead out with projects/tasks and consistently finish what they start.
• Lead People- Taking leadership seriously and leading by example. Effectively able to coordinate people for assignments.
• Lead Culture- The ability to effectively make decisions that are a catalyst for change and process cultural impact and growth opportunities.

Experience/Training Required:
Formal education is not required. Relevant experience in retail, customer service, operations, or people leadership is helpful but not required. Successful candidates demonstrate a strong learning posture, openness to coaching, and the ability to operate within established systems and expectations.

Compensation/Benefits:
Full-time

This is a non-exempt full-time position. Overtime pay rate applies for time worked over 40 hours per week.
Paid Medical Leave, MEC, and Life Insurance are included, optional health benefits include Vision, and HDHP. Paid vacation begins to accrue after 30 days.
Compensation will be paid twice a month, on the 7th and 21st of each month.

Additional information:

We encourage all staff to participate in community life, and volunteer opportunities may occasionally arise outside the scope of regular job responsibilities. Any participation in these activities is welcomed but considered voluntary and unpaid.

Employee Acknowledgement:

By signing below, I acknowledge that I understand the expectations, responsibilities, and requirements of the Thrift Store Assistant Manager position. I understand that this job description may be reviewed and updated as needed by New Horizons Thrift Store leadership.
 

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Salary : $22 - $24