Representative Payee Specialist

Help Others Build Financial Stability While Making a Meaningful Difference

Do you have a passion for helping others and a talent for organization, budgeting, and customer service?

At New Horizons in Autism, Inc. (NHIA), we believe that every individual deserves the opportunity to live a fulfilling and independent life. Since 1980, we've been empowering adults with autism and developmental disabilities throughout Bergen, Monmouth, and Ocean Counties through compassionate, person-centered services.

We're looking for a Representative Payee Specialist who is detail-oriented, organized, and committed to making a positive impact. In this role, you'll help individuals manage their finances, navigate government benefits, and ensure they receive the resources they need to thrive.

If you're looking for a rewarding career where your work truly matters, we'd love to hear from you!

Position Summary

Reporting to the Director of Billing, the Representative Payee Specialist is responsible for managing representative payee services, coordinating Medicaid and insurance billing activities, maintaining compliance with Social Security Administration (SSA) requirements, and providing outstanding support to the individuals we serve and their care teams.

This position is ideal for someone with experience in accounting, medical billing, financial management, social services, or customer service who enjoys helping others achieve greater financial stability and independence.

What You'll Do

• Manage representative payee accounts in accordance with Social Security Administration policies and procedures.

• Complete and process required paperwork for Social Security, Medicaid, disability benefits, and housing programs.

• Report required changes in client status to the Social Security Administration.

• Process incoming mail, assist with deposits, and distribute benefit checks.

• Develop monthly budgets with individuals and case managers to ensure essential needs are met.

• Advocate for individuals by connecting them with additional community resources and supports.

• Process Medicaid, Medicare, and insurance billing while ensuring accurate coordination of benefits.

• Maintain accurate financial records and documentation.

• Build positive relationships with individuals, guardians, support coordinators, and community agencies.

• Provide exceptional customer service while maintaining confidentiality and compliance.

Qualifications

Education

• High School Diploma required.

• Associate's degree in Accounting, Financial Management, or a related field preferred.

• Medicaid Billing Certificate preferred.

Experience

• 2–5 years of experience in medical billing, collections, accounting, or a related office environment.

• Experience with Medicaid billing and record keeping preferred.

• Experience using Therap and Fee-for-Service billing is a plus.

• Strong computer skills, including Microsoft Excel, Word, and Outlook.

What Makes You Successful

We're looking for someone who is:

• Highly organized and detail-oriented.

• Compassionate and customer-focused.

• Comfortable managing confidential financial information.

• An effective communicator with strong interpersonal skills.

• Able to prioritize multiple responsibilities while maintaining accuracy.

• Passionate about helping individuals achieve greater independence.

Why Join New Horizons in Autism?

At NHIA, you'll be part of a mission-driven organization where your work directly improves lives every day. We invest in our employees by offering opportunities for professional growth, ongoing training, and a supportive team environment.

Join Our Mission

If you're ready to combine your financial, organizational, and customer service skills with meaningful work that changes lives, we encourage you to apply today.

Become part of the NHIA team and help empower individuals to live with greater independence, dignity, and confidence!