What are the responsibilities and job description for the Medical Office Specialist position at New Horizons Family Clinic?
Position Summary:
The Medical Receptionist is the first point of contact for patients and plays a key role in front office operations, including scheduling, insurance verification, payment monitoring, and referral coordination. This role requires strong organizational skills, professionalism, and the ability to multitask in a fast-paced clinical setting.
Key Responsibilities:
- Greet and check in patients in a friendly, professional manner
- Schedule, confirm, and manage patient appointments efficiently
- Verify insurance eligibility and benefits prior to visits
- Collect, post, and reconcile patient payments, copays, and balances
- Monitor outstanding balances and assist with payment follow-up
- Process and track referrals, including obtaining prior authorizations as needed
- Maintain accurate patient records within the EMR system
- Answer phone calls, respond to inquiries, and route messages appropriately
- Ensure compliance with HIPAA and clinic policies
- Support clinical and administrative staff as needed
Qualifications:
- Previous experience in a medical office or receptionist role preferred
- Knowledge of insurance verification and referral processes strongly preferred
- Familiarity with EMR systems (Sevocity or similar) is a plus
- Strong communication and customer service skills
- Highly organized with the ability to multitask in a fast-paced environment
- Basic understanding of medical terminology preferred
What We Offer:
- Competitive pay based on experience
- Opportunities for growth within a multi-location practice
- Supportive team environment
- Employee wellness perks
Job Type: Full-time
Pay: $10.00 - $16.00 per hour
Benefits:
- Employee discount
- Tuition reimbursement
Experience:
- Medical assisting: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $10 - $16