What are the responsibilities and job description for the (PSR) Patient Service Representative position at New Horizon Family Health Services?
Job Summary
Under the direct supervision of the Practice Manager, Program Director or Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position maintains accuracy from start to finish of the registration and payment collection process. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.
Duties Performed
EDUCATION:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
ICARE Values
The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.
Community
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity Employer.
Under the direct supervision of the Practice Manager, Program Director or Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position maintains accuracy from start to finish of the registration and payment collection process. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.
Duties Performed
- Greet and direct patients and visitors to the appropriate suite, department or person.
- Verify and/or update patient demographic information from patient registration forms into the electronic health record (EHR) system on a daily basis.
- Add, update, and verify insurance packages based on plan description and patient eligibility.
- Maintain daily patient appointment scheduling.
- Retrieve medical records requests, if necessary.
- Address and maintain EHR bucket responsibilities on a daily basis to include patient care summaries, no shows, ticklers, etc.
- Complete monthly no show report.
- Complete certification and recertification process for Sliding Fee Discount Program based on established criteria.
- Display math computation skills necessary for collecting payments and entering payments into the EHR system on a daily basis.
- Receive telephone calls and provide assistance as needed. Transfer calls to the appropriate department or person. Forward messages in a timely manner.
- Perform end of day tasks such as time of service deposit and preparation for next day appointments.
- All front desk staff are required to maintain effective communication between the front desk and clinical staff.
- Notify supervisor and/or management of presence of suspicious activity observed in or around Center property.
EDUCATION:
- REQUIRED:
- Minimum of a high school diploma or equivalent
- PREFERRED:
- Medical Office Training Certificate or other relevant education
- REQUIRED:
- Customer service experience.
- PREFERRED:
- Two (2) years experience in a medical office or other healthcare facility setting
- Working knowledge of an Electronic Health Record (EHR)
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.
- Automatic:
- Annual Leave
- Sick leave
- Up to 12 Paid Holidays plus your birthday
- Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
- Continuing education courses through SC AHEC
- Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
- Eligibility for the Public Service Loan Forgiveness (PSLF) Program
- Optional:
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Accident and Critical Illness Coverage
- 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
ICARE Values
The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.
Community
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity Employer.