Director of Residential Operations

About Us: New Hope Treatment Centers is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on quality, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Director of Residential Operations to join our team In Nashville, TN.

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter. If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year.

Essential Functions:

• Successfully oversee all New Hope Residential programs in the State of Tennessee
• Create a trauma-informed culture and tone at every residential program we operate
• Achieve exceptional outcomes in these three core areas: program data, people data, and financial data.
• Hire, train and develop supervisors and leads who effectively train and develop staff
• Work both in the programs and on the programs. Be close enough to monitor the kids and the culture but the programs should be able to run successfully without you on sight every single moment.
• Be an educator of our staff around issues of trauma, mental health, and substance abuse. Make sure our team knows who they are serving, how and why.
• Set the tone for a positive culture that everyone wants to be a part of
• Ensure a culture of high performance and excellence permeates throughout the programs
• Work collaboratively with EE&T and PQI on data-driven decisions that drive the programs forward
• Put out fires when needed, but mostly institute systems to prevent them from happening
• Closely monitor incident data for trends and institute necessary countermeasures
• Monitor and manage census for programs to ensure budgeted targets are hit
• Ensure all regulations and Joint Commission (or other accrediting) standards are being met.

Leadership Expectations:

• We expect that you are a multiplier of people and impact, not an individual do-er of tasks
• We expect that you are constantly developing yourself and developing those under you
• You should be delegating, not dumping, and empowering others around you for future leadership opportunities
• Always be succession planning
• Set the tone for a culture of excellence and trauma-informed care
• We expect that you are a multiplier of people and impact, not an individual do-er of tasks
• We expect that you are constantly developing yourself and developing those under you
• You should be delegating, not dumping, and empowering others around you for future leadership opportunities
• Always be succession planning
• Set the tone for a culture of excellence and trauma-informed care

New Hope Character & Values:

• Be the most optimistic person in every room you walk in
• Be strengths-focused and solution-focused
• Be an exceptional teammate
• Manage conflict with a high degree of emotional and social intelligence
• Self-awareness – know what you need, when you need it, and how to appropriately advocate for it
• We don’t talk negatively to or about the kids and families we serve
• Be a person inside and outside of New Hope that our clients would look up to
• Do not partake in or tolerate any toxicity, triangulation or any conduct that is counter to the New Hope culture and mission

Minimum Qualifications

• Bachelor’s Degree in a related field. Masters preferred.
• 5 years of leadership experience.
• Residential program experience.