TEAM LEADER DALLAS

Position Summary

About Us: New Hope Nc 1 is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on employee development, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Team Leader to join our team. The Team Leader leads and maintains the residential milieu. This is a responsible leader position. The unique job functions outlined are designed with a focus on safety and quality.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

· Assists in the implementation and follows through the treatment plans.

· Assures that treatment plan protocol is adhered to especially as it relates to special treatment procedures.

· Attend and oversee the shift processing meetings.

· Oversees the day-to-day operation of the unit as it relates to staff.

· Reports unusual situations which may occur on the unit to the Residential Supervisor and Program Directors.

· Assures that the unit is clean and orderly and that all waste is disposed of properly.

· Leads staff and resident activities on and off the unit

· Leads the accurate documentation of incident reports.

-Monitors’ performance of staff supervised and responsible for the administration of their duties.

-Provides prompt and objective coaching and counseling.

_Assures timely performance appraisals of staff supervised.

· Participates in staff development and in-service training activities to increase his/her job knowledge.

· Assists in the maintenance of time records as it relates to the manpower budget.

· Assists in the hiring process of Residential Counselors I, II and III.

· Responsible for accurate and timely supervision of time and attendance, which includes serving as attendance officer.

· Ensuring leave slips are completed and submitted in a timely manner.

· Monitoring of time punches, including early/late punches breaks or inappropriate punches.

· May be required to administer prescription and/or over the counter medications.

· Responsible for being on call except when on vacation. Will also be responsible for maintaining coverage and may be required to work in coverage to maintain the ratio, except when on vacation.

Competencies

The Team Leader must demonstrate competence in the following areas:

• Leadership & Supervision: Ability to lead, coach, and support direct care staff while maintaining accountability and team collaboration.
• Behavior Management: Knowledge of youth behavior management techniques and ability to implement behavior intervention plans.
• Crisis Intervention: Ability to safely respond to behavioral crises using de-escalation and approved intervention techniques.
• Communication: Strong verbal and written communication skills with staff, youth, and leadership.
• Documentation & Compliance: Ensures accurate documentation and adherence to organizational policies, licensing, and regulatory requirements.
• Trauma-Informed Care: Demonstrates understanding of trauma and applies supportive, youth-centered approaches.
• Problem Solving: Ability to make sound decisions, resolve conflicts, and maintain a safe and structured environment.

Minimum Qualifications

• Bachelor’s degree in a related field preferred or 1-year minimum experience in behavioral healthcare.
• Must meet the requirements of a Qualified Professional (QP) in the state of North Carolina. 
• Valid driver’s license and acceptable driving record, if transportation or community coordination is required.
• Ability to pass required background checks, drug screening, and any state-mandated employment clearances.

Preferred Qualifications

• Experience working with children, adolescents, or individuals in behavioral health, residential treatment, or human services settings.

Required Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and maintain organized records.
• Professional judgment, discretion, and ethical conduct.
• Proficiency with electronic health records and standard office technology.

Physical and Work Environment Requirements

• Work is performed in a behavioral health treatment environment that may involve exposure to emotionally distressed individuals.
• Ability to sit, stand, walk, bend, and use standard office equipment.
• Ability to respond to crisis situations, which may require quick movement.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

#NHTCNCSC