Family Partner BUTNER, NC

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. The Family Partner provides assessment, counseling, and treatment services to adolescents involved with the Department of Juvenile Justice (DJJ).

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Provide peer support and mentorship to families of youth receiving services within the DJJ Mental Health Program.
• Assist families in understanding the behavioral health treatment process and navigating community resources and service systems.
• Encourage family participation in treatment planning, meetings, and services to support youth progress and recovery.
• Collaborate with therapists, case managers, residential staff, and other members of the multidisciplinary treatment team.
• Support families in developing advocacy skills to effectively communicate their needs within the mental health and juvenile justice systems.
• Facilitate family engagement activities, education sessions, and support groups when appropriate.
• Help families identify strengths and develop strategies that promote stability, resilience, and successful reunification when applicable.
• Maintain timely and accurate documentation in accordance with program requirements and organizational policies.
• Participate in staff meetings, trainings, and supervision as required.
• Ensure services are delivered in accordance with program standards, ethical guidelines, and confidentiality regulations.

Competencies

The Family Partner must demonstrate competence in the following areas:

• Family Engagement-build trusting relationships with families to encourage active participation in treatment and services.
• Peer Support and Advocacy-use lived experience to empower families and advocate for their needs within behavioral health and juvenile justice systems.
• Collaboration- work effectively with clinical staff and external partners to support coordinated care for youth and families.
• Communication Skills- demonstrate clear, respectful communication with families, youth, and professional staff.
• Cultural Responsiveness- provides services that are respectful of diverse cultural, social, and family backgrounds.
• Professional Boundaries and Ethics-maintain confidentiality, professional boundaries, and ethical standards in all interactions.

Minimum Qualifications

• Associate or bachelor’s degree in human services, Psychology, Social Work, or related field preferred.
• Knowledge of community resources and family support services.
• Strong communication, advocacy, and relationship-building skills.
• Ability to work collaboratively with multidisciplinary teams.
• Ability to pass required background checks and drug screening.
• Must have a valid driver's license and acceptable driving record.

Preferred Qualifications

• Experience working with adolescents, substance abuse treatment, or justice-involved youth preferred
• Lived experience as a caregiver or family member of a child with behavioral health or system involvement strongly preferred.

Required Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and maintain organized records.
• Professional judgment, discretion, and ethical conduct.
• Proficiency with electronic health records and standard office technology.

Physical and Work Environment Requirements

• Work is performed in a behavioral health treatment environment that may involve exposure to emotionally distressed individuals.
• Ability to sit, stand, walk, bend, and use standard office equipment.
• Ability to respond to crisis situations, which may require quick movement.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.