What are the responsibilities and job description for the Overnight Shelter Support Coordinator position at New Hope Center/Shelter?
Overview
Join our dedicated team as an Overnight Shelter Support Coordinator, where you will play a vital role in providing safe, supportive, and structured overnight shelter services to individuals experiencing homelessness and other high-risk populations. This dynamic position offers the opportunity to make a meaningful difference in the lives of vulnerable community members while ensuring a secure and welcoming environment. You will coordinate overnight operations, support residents’ needs, and foster a respectful atmosphere that promotes stability and growth. Your energy, compassion, and organizational skills will help create a positive impact every night.
EFFECT ON END RESULTS
- Ensures a safe, secure, and efficient facility during all operating hours.
- Maintains client and staff safety during fire, medical, and other emergencies.
- Supports client compliance with agency policies and rules.
- Encourages and contributes to clients’ successful transition to stable housing.
- Promotes a trauma-informed environment that reduces re-traumatization and fosters trust.
PRINCIPAL ACTIVITIES
- Ensure a safe, welcoming, and manageable living environment for clients.
- Monitor common areas, maintain visibility, and engage appropriately with clients.
- Assist clients—within appropriate limits—with problem-solving and navigating daily challenges.
- Apply trauma-informed practices when interacting with clients, using de-escalation, empathy, and respect.
- Monitor medication and consumption logs according to program policy.
- Consult with the direct supervisor or supervisor on duty regarding client needs, behaviors, or service planning concerns.
- Conduct general observations, room checks, and package/purse searches per contraband and safety protocols.
- Supervise daily program activities and client participation when applicable.
- Attend staff meetings, trainings, and required professional development.
- Follow visitor protocols and maintain accurate daily logs.
- Follow critical incident protocols and complete required documentation.
- Maintain comprehensive written records of events and thorough incident reports as needed.
- Maintain client sign-in/out logs and all other required records.
- Conduct regular facility and grounds checks to ensure safety and security.
- Implement fire drills, emergency procedures, and other safety directives.
- Answer phones, route calls/messages, and assist with in-person inquiries.
- Receive and secure donations, maintaining accurate records and issuing receipts when requested.
- Perform additional duties as assigned.
REQUIREMENTS
- High School Diploma or GED required.
- Must be 18 years or older.
- Preferred but not required, 2 years of experience in community-based social services or related work with homeless adults, individuals with mental illness, and/or individuals with substance use disorder.
- Ability to communicate effectively in writing and verbally.
- Ability to prepare written reports and maintain organized documentation.
- Ability to monitor and direct program activities while ensuring a trauma-informed approach.
- Ability to maintain safety and security of program operations.
- Commitment to treating all clients with dignity, respect, and cultural sensitivity.
PHYSICAL REQUIREMENTS
Reasonable accommodations may be made for individuals with disabilities to perform essential duties.
- Ability to safely operate a motor vehicle as needed.
- Ability to stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, and hear.
- Ability to perform light maintenance tasks.
- Ability to lift up to 30 pounds (e.g., supplies, files, equipment).
- Ability to perform repetitive hand/arm movements when using office equipment.
- Ability to sit for extended periods when required.
OTHER
- This position may require use of a personal vehicle for agency business. Must meet State of Michigan driving requirements.
- Valid driver’s license in state of residence.
- Vehicle liability insurance when using personal vehicle.
- CPR/First Aid Certification preferred but not required.
New Hope Center is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
Pay: $14.00 - $16.00 per hour
Expected hours: 15.0 – 25.0 per week
Work Location: In person
Salary : $14 - $16