What are the responsibilities and job description for the Neighborhood Sales Counselor position at New Home Co.?
Position Summary
A Neighborhood Sales Counselor is responsible for managing the daily operations of the community sales office, with a primary focus on achieving sales and closing goals. This role involves showcasing homes, delivering exceptional customer service, and guiding prospects through the homebuying process—from initial contact to closing—while meeting or exceeding monthly sales targets within defined profit margins.
Responsibilities
The estimated annual compensation for this position is between $150,000 to $200,000 per year (base salary of $50,000 plus commission). Base Salary is paid bi-weekly, every other Friday.
Benefits
In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally.
Physical Requirements
This position requires both office and field work. Employees must be able to bend, stoop, climb stairs and ladders, reach, and walk on uneven or active construction terrain. The role involves lifting and carrying up to 50 pounds and safely operating a motor vehicle. Clear vision, hearing, and speech are essential to perform job functions effectively.
Work may take place in varying conditions, including heat, cold, inclement weather, and potential exposure to hazardous materials. Required PPE may include hard hats, steel-toe boots, eye, hearing, and respiratory protection. Computer proficiency is also necessary. Public contact is required; therefore, professional appearance and appropriate business attire are expected.
The physical and environmental demands described are representative of those required to perform the essential job functions. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these functions.
Supervisory Responsibilities
This position does not supervise other employees.
Travel Requirements
A valid driver’s license and active vehicle insurance is required at all times.
Safety Requirements
This position is a safety sensitive position and includes tasks or duties that could affect the safety and health of the employee performing the task and others.
FLSA Classification: Exempt
Disclaimer
New Home Co. and Landsea Homes are equal opportunity employers. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.
A Neighborhood Sales Counselor is responsible for managing the daily operations of the community sales office, with a primary focus on achieving sales and closing goals. This role involves showcasing homes, delivering exceptional customer service, and guiding prospects through the homebuying process—from initial contact to closing—while meeting or exceeding monthly sales targets within defined profit margins.
Responsibilities
- Engage with prospects online and in person, conduct model demonstrations, identify buyer needs, and guide them through the sales process from initial contact to closing.
- Proactively follow up on leads from various sources, including self-prospecting, referrals, marketing campaigns, and realtors, using a consistent and organized approach.
- Support buyers through contracts, financing, options selection, and construction; maintain regular communication, ensuring a smooth closing experience.
- Build and maintain strong relationships with realtors and stay informed on competitive market activity through regular reporting and research.
- Ensure the model homes and sales center are presentable, well stocked, and operational, handling all administrative duties as needed.
- Maintain accurate records in CRM (HubSpot), and complete all required reports related to sales activity, appointments, and community updates.
- Demonstrate integrity, professionalism, and collaboration, working closely with the sales and marketing teams to enhance and optimize the customer experience.
- Achieve division and community-specific sales and production goals.
- Conduct competitive market analysis and shop the competition to assess market positioning.
- Complete Comparative Market Analyses (CMAs) on a monthly or bi-weekly basis.
- Ensure accountability for customer experience by monitoring and achieving Eliant Survey Scores and other division-determined goals.
- Develop and maintain a strong network of realtor contacts and industry connections.
- Attend and coordinate broker meetings, as well as market-specific trainings, to deepen understanding of the current market landscape.
- Proactively generate traffic through phone calls, social media, events, and realtor outreach.
- Follow up on leads from multiple sources, maintain consistent prospect communication, and support self-prospecting activities.
- High School Diploma or general education degree (GED).
- Valid Real Estate License (as applicable by State)
- 1–3 years of sales experience
- Proven ability to close sales and deliver strong customer service
- Excellent verbal and written communication skills
- Highly organized with strong follow-through and ability to manage multiple tasks
- Proficient in Microsoft Office (especially Excel), Windows, and CRM systems such as HubSpot
- Quick to learn and adapt to new software and tools
The estimated annual compensation for this position is between $150,000 to $200,000 per year (base salary of $50,000 plus commission). Base Salary is paid bi-weekly, every other Friday.
Benefits
In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally.
Physical Requirements
This position requires both office and field work. Employees must be able to bend, stoop, climb stairs and ladders, reach, and walk on uneven or active construction terrain. The role involves lifting and carrying up to 50 pounds and safely operating a motor vehicle. Clear vision, hearing, and speech are essential to perform job functions effectively.
Work may take place in varying conditions, including heat, cold, inclement weather, and potential exposure to hazardous materials. Required PPE may include hard hats, steel-toe boots, eye, hearing, and respiratory protection. Computer proficiency is also necessary. Public contact is required; therefore, professional appearance and appropriate business attire are expected.
The physical and environmental demands described are representative of those required to perform the essential job functions. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these functions.
Supervisory Responsibilities
This position does not supervise other employees.
Travel Requirements
A valid driver’s license and active vehicle insurance is required at all times.
Safety Requirements
This position is a safety sensitive position and includes tasks or duties that could affect the safety and health of the employee performing the task and others.
FLSA Classification: Exempt
Disclaimer
New Home Co. and Landsea Homes are equal opportunity employers. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.
Salary : $50,000 - $200,000