Clinical Quality Manager

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services. 

 NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position. 

 Your Career Pathway with NEW Health 

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples: 

 Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager 

 Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->  Care Coordination Manager 

 Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist 

 Benefits with You and Your Family in Mind 

• Up to three weeks of paid time off your first year plus nine paid holidays 
• Free Life Flight membership for your family 
• No-cost medical, dental, and vision insurance for employees 
• Health Savings Account and Flexible Spending Account options 
• 401(k) plan with matching contribution 
• Continuing education, license, and tuition reimbursement opportunities 
• The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria. 

Purpose of Job:
To promote health and wellness within our communities by improving patient health outcomes through  the active utilization of data, training, and quality improvement methods. 

Essential Duties and Responsibilities:

• Implements and maintains the corporate quality improvement (QI) / quality assurance (QA) program to achieve desired outcomes for patients.
• Contributes to maintain and developing clinical workflows as appropriate.
• Works with clinical staff to support improvement of clinical quality metrics.
• Actively monitors quality dashboards and reports, identifies trends and focus areas, and effectively communicates relevant data to appropriate clinical and operations team members.
• Evaluates patient grievances of clinical nature and identifying areas for clinical workflow and safety improvement.
• Collaborates with Risk and Compliance, to monitor risk data to identify trends and opportunities for improvement.
• Collaborate with the training team for educational materials and planning on quality measure improvement and risk mitigation strategy training. 
• Develop process improvement initiatives and supports Operations staff in carrying out initiatives.
• Supervises a small team of staff, providing guidance and oversight.
• Performs other duties as assigned. 
• Travel may be required

Qualifications:
Education/Experience: Bachelor’s degree in public health, healthcare administration, or related field preferred. Certifications in CPHQ, CPHRM, Six Sigma, or related discipline preferred. Minimum of three years’ experience in health care and quality improvement preferred.

Skills: Excellent verbal and written communication skills required. EHR super user. Analytical and systems thinking with the ability to interpret and share data with the result of quality metric improvement. Ability to work staff and lead change management. 

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stop, kneel, crouch, or crawl. The employee must frequently 
lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Travel may be required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $34 - $43