What are the responsibilities and job description for the Patient Services Administrative Associate position at New Haven Oral and Maxillofacial Surgery?
Job Summary
We are seeking a friendly, reliable and organized Receptionist to join our team at a busy oral surgery office. The ideal candidate will be the first point of contact for patients, providing excellent customer service and ensuring smooth operations within the office. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet patients warmly and assist them with check-in and check-out procedures.
- Schedule appointments using Dentrix software.
- Handle patient inquiries regarding services, insurance, and billing information, co-payments.
- Maintain accurate patient records and files, ensuring confidentiality and compliance with regulations.
- Assist in managing phone calls, emails, and other correspondence in a professional manner.
- Ensure the reception area is tidy and welcoming for patients.
- Collaborate with team members to enhance patient service experiences.
Qualifications
- Previous experience in a dental office or healthcare setting is required.
- Strong customer service skills with the ability to communicate effectively with patients and staff.
- Bilingual candidates are highly encouraged to apply.
- Knowledge of dental terminology and procedures is advantageous.
- Excellent organizational skills with attention to detail for managing files and scheduling.
- Ability to work well under pressure while maintaining professionalism in all interactions.
Join our dedicated team where your contributions will make a difference in our patients' experiences!
Job Type: Full-time
Pay: $18.00 - $20.86 per hour
Expected hours: 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Retirement plan
- Vision insurance
Schedule:
- Day shift
Experience:
- Dental office: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- East Haven, CT 06512 (Required)
Work Location: In person
Salary : $18 - $21