Front Desk Attendant

Front Desk Agent

· Must be available to work 11PM-8AM shift, weeknights, weekends and holidays

The right candidate will assist members & guests in all front-office-related areas in efficient, courteous & professional matters that maintain a high standard of service and hospitality.

The New Haven Lawn Club (nhlawnclub.com) is a private athletic city club nestled in the downtown area of New Haven, Connecticut. Complete with 8 tennis courts, 4 squash courts, 2 platform tennis courts, fitness center & pool deck (2 pools & playground). Our responsibility is to continue to adapt with our diverse membership, while continuing to uphold our tradition of excellence. This property is also the home of the award-winning catering facility, Lawn Club Fine Catering Inc. (lawnclubfinecatering.com).

The front desk agent will be accountable for, but not limited to, the following key responsibilities:

· Register members and guests and assign to our 6 overnight guest rooms; comply with special requests whenever possible.

· Assist in pre-registration of rooms

· Consistently upholds credit and cash handling protocols with accuracy and integrity, ensuring a seamless and trustworthy guest experience

· Understands and monitors room status information

· Understands types of rooms available & room rates

· Works closely with housekeeping to notify of all check-ins, checks-outs and special requests

· Has knowledge of the reservation system (Northstar)

· Uses proper telephone technique

· Reports on unusual occurrences or requests to management

· Knows all safety and emergency procedures and accident prevention policies

· Maintains the cleanliness and neatness of the front-desk and lobby area

· Performs other appropriate tasks assigned by management

· Monitors property using camera system

Employees are required to maintain a professional appearance in accordance with dress code standards

Job Types: Part-time, Temporary

Pay: $19.00 - $21.00 per hour

Work Location: In person

Salary : $19 - $21