Inside Sales Manager

Inside Sales Manager / Customer Service Manager - NHBB | Chatsworth, California, United States (On-site)

NHBB is a world-class manufacturer of precision bearings and engineered solutions, supporting the aerospace and defence industries for over 70 years. As part of the MinebeaMitsumi Group, a global engineering organisation generating $10B USD in annual revenue, NHBB continues to invest heavily in its people, technology and long-term growth.

Would you like to lead an established Inside Sales & Customer Service team while working for one of the world's leading precision engineering manufacturers?

Are you an experienced Sales Manager, Inside Sales Manager or Commercial Operations leader looking for a highly visible leadership role focused on operational excellence, customer satisfaction and commercial execution rather than traditional business development?

Position Summary

This is not a traditional business development role. Instead, you'll lead the Inside Sales and Customer Service team, overseeing customer orders, quotations, pricing and commercial operations while partnering closely with Engineering, Production, Planning and Supply Chain.

Reporting directly to senior leadership, you'll drive customer satisfaction, operational excellence and continuous improvement across a fast-paced, high-mix manufacturing environment.

As a Inside Sales Manager, you will:

• Lead, manage and develop a team of Inside Sales Representatives and Customer Service Representatives through coaching, mentoring, performance management and accountability.
• Drive customer service excellence, responsiveness and operational performance across the team.
• Oversee customer quotations, pricing, order management and commercial decision-making.
• Partner closely with Engineering, Production, Planning, Supply Chain and Field Sales to ensure customer commitments are achieved.
• Act as the primary escalation point for customer issues, driving timely resolutions and maintaining long-term customer relationships.
• Support contract reviews, pricing strategy and commercial negotiations while protecting margin and customer satisfaction.
• Monitor KPIs, team performance and service levels, implementing continuous improvement initiatives where needed.
• Prioritise workload and resources within a high-mix, low-volume manufacturing environment to meet changing customer demands.

The ideal Inside Sales Manager will bring:

• Bachelor's Degree in Business, Engineering, Supply Chain, Operations Management or a related discipline.
• 5 years' leadership experience managing Inside Sales, Customer Service or Commercial Operations teams.
• Proven experience leading and developing high-performing customer-facing teams.
• Strong commercial understanding of pricing, quotations, gross margin and profitability.
• Strong ERP/MRP systems experience.
• Experience within aerospace, bearings, motion control, industrial manufacturing, industrial distribution or other engineered products.
• Comfortable working cross-functionally with Engineering, Operations, Production Planning, Supply Chain and Sales.

Desirable Experience :

• Aerospace & Defence.
• Bearings, Motion Control or Precision Manufacturing.
• Mechanical or Technical Products.
• Production Planning or Supply Chain.
• Contract Review and DoD customer exposure.

Why Join NHBB as Inside Sales Manager?

• Join a market-leading manufacturer backed by the $10B MinebeaMitsumi Group.
• Lead a highly visible customer-facing function with genuine influence across the business.
• Work alongside Engineering, Operations and Executive Leadership supporting complex aerospace programmes.
• Excellent long-term career progression within a growing global organisation.
• Stable business with over 70 years of engineering excellence.

Compensation :

Base Salary: $140,000–$165,000 DOE (some flexibility available for the right candidate).

Bonus: 15%

Benefits: Comprehensive medical, dental, vision, 401(k) and more.

This is an outstanding opportunity for an experienced Inside Sales Manager looking to lead a critical customer-facing function while influencing commercial operations, customer satisfaction and operational performance within a world-class aerospace manufacturer.

All suitable applicants will be contacted within one working day. Apply today to avoid missing out!