What are the responsibilities and job description for the Intake Specialist (INTSPC-02) position at New Freedom?
Join New Freedom – Where Second Chances Become Bright Futures
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About Us
At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.
We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.
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About the Role
The Intake Specialist serves as a critical first point of contact for members entering New Freedom’s Intensive Outpatient Program. This role ensures a smooth, compliant, and supportive intake experience by conducting assessments, facilitating onboarding processes, and setting the foundation for successful treatment engagement.
You will partner closely with clinical and cross-functional teams to ensure members understand program expectations, their rights, and their individualized treatment pathway from day one.
This role is ideal for someone who:
- Thrives in a fast-paced, mission-driven environment
- Is highly organized and detail-oriented
- Has strong interpersonal and assessment skills
- Is passionate about behavioral health and helping individuals succeed
- Can balance empathy with accountability
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What You’ll Be Responsible For
- Conduct comprehensive intake assessments and document appropriate diagnoses
- Complete individualized treatment plans aligned with member goals
- Facilitate all intake paperwork, consents, and admission documentation
- Educate members on program expectations, policies, rights, and responsibilities
- Ensure compliance with confidentiality, regulatory, and program requirements
- Provide orientation to all new admits within required timeframes
- Collaborate with clinical staff to ensure seamless member transitions into care
- Communicate program details including services, schedules, grievance processes, and expectations
- Support member understanding of treatment compliance and available resources (including dual diagnosis services)
- Maintain accurate records within electronic health record systems
- Meet established KPIs focused on member care, engagement, and intake timeliness
- Participate in ongoing clinical supervision and required continuing education
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What Success Looks Like
- Members experience a clear, welcoming, and well-organized intake process
- Intake documentation is accurate, compliant, and completed on time
- Strong collaboration with clinical teams ensures seamless handoffs
- Members demonstrate understanding of program expectations and engagement in treatment
- Consistent achievement of intake KPIs and quality standards
- Positive feedback from members and internal teams
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What We’re Looking For
- Master’s degree in Social Work or related field
- Minimum of 4 years of experience in behavioral health, including intake assessments and treatment planning
- Strong communication, organizational, and critical thinking skills
- Experience with motivational interviewing and client engagement
- Ability to work both independently and as part of a team
- Experience working with dual diagnosis populations (preferred)
- Ability to adapt in a fast-paced, evolving environment (preferred)
- Strong commitment to member-centered care (preferred)
- Must be 21 years of age or older
- Ability to pass background check, drug screening, and TB testing
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Why You’ll Love Working Here
We take care of the people who take care of others. At New Freedom, you’ll enjoy:
- Competitive pay and strong benefits package
- $0 medical plan option employer-supported coverage
- 401(k) with match
- Generous paid time off
- Free meals, snacks, drinks, gym access
- A mission that matters—and a team that works hard to deliver on it
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Our Standard
We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.
If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.
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Equal Opportunity
New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.
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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."