Communications Specialist (CMMSPC-06)

Join New Freedom – Where Second Chances Become Bright Futures

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Want to see if you’re a great match for this position? Take our Criteria Assessment today to find out! Use this link to complete your assessment: Criteria Assessment - Communications Specialist I & II (https://www.ondemandassessment.com/o/JB-UX0QFSB4K/landing?u=1316192)

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About Us

At New Freedom, successful reentry begins long before release. As a Communications Specialist I, you’ll build meaningful connections with individuals who are incarcerated, providing mentorship, resources, encouragement, and practical reentry support that helps them prepare for their next chapter.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters—and a team that works hard to deliver on it

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About the Role

The Communications Specialist I provides mentorship, correspondence, resource navigation, and reentry preparation support to individuals who are currently incarcerated. Through letters, telephone calls, electronic communication, curriculum, and resource sharing, this role helps participants identify needs, prepare for release, and connect with resources that support successful community reintegration.

This role is ideal for someone who:

• Believes in second chances and successful community reentry
• Is an excellent written and verbal communicator
• Builds supportive relationships while maintaining strong professional boundaries
• Is organized and comfortable managing detailed records and correspondence
• Enjoys connecting people with resources and practical solutions
• Brings empathy, accountability, consistency, and follow-through to their work

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What You’ll Be Responsible For

• Communicating with participants through letters, calls, email, and other approved channels
• Providing mentorship, approved curriculum, resources, and reentry guidance
• Helping participants identify housing, recovery, community, and other reentry resources
• Processing correspondence and maintaining accurate participant records in Salesforce
• Monitoring participant information for needs, progress, concerns, and reentry barriers
• Collaborating with ADCRR personnel, families, community partners, and internal departments
• Meeting documentation, quality, productivity, and departmental expectations

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What Success Looks Like

• Participants receive consistent, professional, and meaningful communication
• Correspondence and participant records are accurate, timely, and complete
• Participants gain access to relevant resources and practical reentry information
• Reentry needs and barriers are identified and appropriately communicated
• Professional and ethical boundaries are consistently maintained
• Communication helps participants remain engaged, accountable, and prepared for successful release

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What We’re Looking For

• High school diploma or GED
• Must be 21 years of age or older
• Relevant experience or demonstrated knowledge of incarceration, corrections, reentry, recovery, peer support, criminal justice, or human services
• Working knowledge of recovery principles and community reentry needs
• Strong written and verbal communication skills
• Strong organization, time management, attention to detail, and problem-solving skills
• Ability to develop supportive relationships while maintaining professional boundaries
• Intermediate proficiency with Microsoft Office, Salesforce or comparable CRM systems, and related technology
• Two or more years of relevant reentry, corrections, recovery, behavioral health, peer support, mentoring, or human services experience preferred
• Relevant lived experience related to incarceration, reentry, or recovery and Peer and Recovery Support Specialist certification preferred
• Experience communicating with incarcerated or justice-involved populations preferred
• Experience with ADCRR or another correctional system preferred
• Knowledge of Arizona housing, recovery, employment, behavioral health, and community resources preferred
• Bilingual English/Spanish proficiency preferred

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Environment Physical Demands

This position works primarily in professional office, reentry-services, administrative, and participant-support environments and involves significant correspondence, telephone communication, electronic communication, data entry, and records management. Occasional local travel may be required.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Extended periods of computer, correspondence, and telephone work
• Frequent use of CRM systems, scanners, and standard office equipment
• Frequent written, verbal, and electronic communication
• Periods of standing, walking, reaching, and movement throughout office or program environments
• Occasional movement of curriculum, files, supplies, or equipment weighing up to 20 pounds

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

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Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."

Experience

• Relevant experience or demonstrated knowledge related to incarceration, corrections, reentry, recovery services, peer support, criminal justice, human services, or a related area
• Working knowledge of recovery principles and community reentry needs
• Strong written and verbal communication skills, including the ability to communicate professionally through correspondence
• Strong organizational, time-management, critical-thinking, attention-to-detail, and problem-solving skills
• Ability to build supportive relationships while maintaining appropriate professional boundaries
• Ability to work independently while collaborating effectively within a team
• Ability to maintain confidentiality and appropriately safeguard participant information
• Intermediate proficiency with Microsoft Office applications, Salesforce or comparable CRM systems, internet-based platforms, and other business technologies
• Must be 21 years or older

• 2 year(s): Experience in reentry services, corrections, recovery services, behavioral health, peer support, mentoring, criminal justice, or related human services
• Relevant lived experience that supports an understanding of incarceration, reentry, recovery, or the population served and Peer and Recovery Support Specialist certification
• Experience communicating with incarcerated or justice-involved populations
• Experience with ADCRR or another correctional system
• Experience using Salesforce or another customer relationship management system
• Knowledge of Arizona housing, recovery, behavioral health, employment, and community reentry resources
• Bilingual proficiency in English and Spanish

Education

• High School or better in General Studies or related field

Licenses & Certifications

• Safety Care Initial Cert
• Criminal Background Check
• CPR/FA Certification
• Driver's License
• MVR Clearance
• Annual TB Clearance
• Drug & Alcohol Testing

Skills

• Legal/Justice Involvement
• Effective interpersonal skills
• Computer/Technology Literacy

• Bilingual (Spanish)
• Lived Experience

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.