Quality Assurance Technician

New Flyer is North America’s heavy-duty transit bus leader, providing sustainable mobility solutions through transit buses, technology, and infrastructure. New Flyer is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions. Building on its 90 year legacy of innovation, New Flyer is the only manufacturer offering all three types of zero-emission transit buses, with over 1,900 zero-emission buses delivered to date. New Flyer actively supports over 35,000 heavy-duty transit buses currently operated by approximately 500 agencies.

POSITION SUMMARY:  The Quality Assurance Technician is responsible for ensuring that products meet defined quality standards and customer requirements. This role supports manufacturing operations by performing inspections, identifying defects, and driving compliance with established quality systems and procedures.

WHAT YOU WILL DO:

• Conduct inspections of production processes, including assemblies and sub-assemblies, to ensure compliance with specifications.

• Interpret blueprints, technical drawings, and specifications using appropriate measuring and testing equipment.
• Document and report defects, non-conformances, and inspection results in a timely and accurate manner.
• Verify adherence to customer requirements, internal standards, and ISO 9001 quality procedures.
• Collaborate with production teams to resolve quality issues and provide guidance on specifications and requirements.
• Interface professionally with customer inspection representatives during audits and product evaluations.
• Perform final product inspections and ensure completion of all required inspection documentation.
• Execute product release processes, including approval for shipment or sale.
• Monitor and follow up on non-conformance issues, including vendor-related concerns and first article inspections.
• Track quality issues from identification through corrective action and follow-up verification.
• Conduct receiving inspections and warehouse audits to ensure incoming materials meet quality standards.
• Support Supplier Quality Assurance (SQA) activities, including audits, corrective actions, and product reviews.
• Maintain thorough knowledge of product (coach) systems and functionality to support effective inspection.
• Manage rejection processes and ensure proper documentation and disposition of non-conforming materials.
• Complete assigned work cell tasks and containment actions promptly.
• Train and mentor other QA technicians on processes, standards, and best practices.
• Maintain compliance with 5S workplace organization standards.
• Complete special projects and assignments as required.

WHAT YOU NEED TO BE SUCCESSFUL:

• Working knowledge of quality assurance principles, inspection techniques, and manufacturing processes
• Ability to read and interpret blueprints and technical documentation
• Strong attention to detail and problem-solving skills
• Effective written and verbal communication skills
• Ability to work collaboratively across departments and with external stakeholders
• Familiarity with ISO 9001 standards and quality systems preferred
• Ability to obtain CDL licensure as required
• Perform other duties as assigned to support business needs and operational goal

WHY JOIN US:

•   Be a part of a team leading the world’s electrification of mass mobility. 
•   Competitive Wages and comprehensive benefit package with Immediate benefit eligibility.
•   Paid holidays and vacation.
• 401K with generous company match.
• Passionate about creating a better product, a better workplace, and a better world
•   Inclusive workplace culture that values and empowers team members. 
•   On-the-job training in a continuous learning environment (we invested $15.9 million in 2024) .
• Advancement opportunities within our family of companies. 

OUR WHY:  We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do. NFI Group | We Move People - YouTube 

 Leveraging 450 years of combined experience, NFI offers a wide range of propulsion agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com. 

New Flyer is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates’ request.