Customer Acceptance and Delivery Coordinator

POSITION GOAL:

Coordinate the Customer Acceptance and Delivery (CAD) activities and property inspector requirements to meet business objectives.   

ESSENTIAL FUNCTIONS:

• To be a driver and resource for the customer facing, end-of-line activities that make up New Flyer’s CAD processes.
• Review, plan, coordinate and execute the flow of buses through the CAD process.  Including, but not limited to, scheduling with the onsite inspectors to ensure adequate coverage for business needs.  Work with plant leadership on contingency plans for changes in inspection coverage / dynamics
• Facilitate discussions between Customer Program Managers (CPM’s) and Property inspectors, to minimize disruptions for the Production and Quality in the finishing plants.
• Monitor progress throughout the week, identifying and eliminating barriers that impact sales and shipment schedules.
• Communicate, drive and facilitate world-class relationships with onsite inspectors, reinforcing their ownership, roll and importance in making New Flyer successful.
• Coordinate key customer concerns with the QA and Production Leadership teams, ensuring key customer concerns are baked into end of line timelines to prevent delays in the CAD process.
• Engage in configuration audit prep, schedules, and customer experience onsite to surpass customer expectations while they are in-plant.

• 2 years’ experience in a customer facing role
• Operation experience in the CAD and / or Road Test and Final Verification areas of a New Flyer finishing plant preferred.
• Ability to function with a manufacturing environment.
• General office physical requirements, walking and sitting for extended periods of time.
• Experience in Computer, cell phone, and other equipment related to Essential Functions.
• Ability to travel up to 5%

BENEFITS:

• Comprehensive benefits package with immediate eligibility
• Paid holidays and vacation
• On-the-job training in a continuous learning environment
• Career advancement opportunities within NFI’s family of companies
• Employee social committee events throughout the year, including barbecues, holiday festivities, sports tournaments, and more
• Inclusive workplace culture that values and empowers all team members

New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences, and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.