What are the responsibilities and job description for the Front Desk Attendant position at New England Sports Hub?
Description:
Position Overview
The Front Desk Attendant is the first face our guests will see upon entering the facility and must set the standard of outstanding hospitality and customer experience.
Key Responsibilities:
- Greet visitors with enthusiasm.
- Open the building on weekday mornings for our Walking Club members.
- Promote The Hub by sharing information, answering questions and giving tours.
- Direct guests to their area of interest/participation.
- Answer phone calls and forward all inquiries to the appropriate Hub Team member.
- Ensure all guests sign in for leagues and memberships.
- Assist with light housekeeping to keep the entry clean, safe and welcoming including sweeping, windows, etc.
- Assist team members with communication with clients such as phone calls or emails regarding team assignments, schedule changes, etc.
- Attend Directors meetings, take notes and post to appropriate files.
- Assist Event Coordinator with set-up or clean up.
- Accept deliveries and direct them to the appropriate areas in facility.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements:Qualifications and Skills:
- Excellent communication skills to engage with staff, participants and guests.
- Strong organizational skills with the ability to multi-task.
- Computer proficiency, preferably with Google Suite
- Strong problem-solving skills with the ability to adapt to various situations.
- Experience in customer service, hospitality or office management.
Physical Requirements:
- Standing for long periods of time to greet guests and direct throughout the facility.
This position requires 100% on-site attendance.