What are the responsibilities and job description for the Service Technician position at New England Spas?
New England Spas is seeking to hire a service technician to join our growing team! Since 1978 we've been making people's lives a little warmer and more relaxed in our hot tubs, swim spas, and saunas. We are seeking to hire a self motivated individual to perform the duties of spa repair and retail sales while achieving a high level of customer service. Fun, flexible environment and room for growth! This position involves driving a company vehicle; a valid driver’s license and clean driving record are required.
RESPOSIBILITES:
- Troubleshoot and isolate spa problems (including mechanical, electrical, and plumbing)
- Process all paperwork while on road on computer – bill, invoice and e-mail to customer
- Process all warranty claims with manufacturer for credit
- Maintain an appropriate van inventory to reduce the necessity of return visits
- Maintain service vehicle – normal and preventative maintenance
- Optimize driving route to maximize completed calls
- Create return work orders for problems which require additional visits
- Send quotes for recommended repairs and maintenance
- Assist with spa deliveries as needed
- Become a water maintenance expert
- Perform maintenance and water care orientations for customers
- Attend and contribute to staff meetings
- Attend sales and product trainings, as needed
- Attending Watkins and Sundance service training and obtain training certificates
- Other duties as assigned
SUCCESS CHARACTERISTICS:
Self motivated, customer focused individual who has the tenacity to find and fix problems in a variety of locations and circumstances. A successful candidate will have strong organizational and time-management skills and an attention to detail.
QUALIFICATIONS & EXPERIENCE:
Mechanical or electrical background preferred, but not required. We offer full training for this position. Valid driver’s license and a clean driving record required.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Application Question(s):
- Do you have a valid driver's license?
Work Location: On the road
Salary : $15 - $20