What are the responsibilities and job description for the Dental Office Manager position at New England Smiles LLC?
We're Not Looking for Just a Manager. We're looking for a leader. Someone who can walk into a busy dental office, see what needs to happen, rally the team, solve problems, keep patients happy, and make the entire office run better.
If you're organized, energetic, people-focused, and have the confidence to take ownership instead of waiting to be told what to do, this could be your opportunity.
Your Mission
As our Dental Office Manager, you'll be the heartbeat of the office. You'll work closely with our doctors and leadership team to make sure the practice delivers an exceptional experience — for patients and employees. Your goal isn't simply to keep the schedule full.
Your goal is to build a high-performing dental team and a thriving practice.
What You'll Own Team Leadership
- Lead, coach, motivate, and develop the office team
- Set clear expectations and hold team members accountable
- Build a positive, respectful, high-energy culture
- Conduct team huddles and regular performance meetings
- Help recruit and onboard exceptional team members
- Recognize great performance and address issues quickly and professionally
Schedule & Production
- Keep the doctor and hygiene schedules productive
- Identify opportunities to fill cancellations and openings
- Monitor unscheduled treatment and overdue patients
- Help maximize new-patient conversion
- Track daily and monthly production goals
- Work with the team to improve case acceptance and patient retention
Patient Experience
- Make every patient feel welcomed and valued
- Handle patient concerns professionally and quickly
- Turn difficult situations into positive experiences
- Monitor reviews and patient feedback
- Help create an office patients are excited to recommend to their friends and family
If you see a process that wastes time, we want you to say:
"There's got to be a better way."
And then help us build it.
Come help us build the dental practice of the future.
Apply Today.
Multiple Massachusetts Locations
Pay: $24.50 - $33.11 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $25 - $33