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Residential Manager

New England Residential Services
Norwich, CT Full Time
POSTED ON 10/28/2025
AVAILABLE BEFORE 12/27/2025

Responsible for the day-to-day operation of one Community Living Arrangement. This includes but is not limited to the following:

  • Promoting the NERS and DDS mission in the areas of choice, community integration and participation, status, relationships and competency for all individuals supported by NERS.
  • Assessment of individual needs through observation, staff input and consultation with all pertinent team members.
  • Preparation for and facilitation of Individual Planning meetings and subsequent Quarterly meetings, IDT meetings and completion of related minutes and reports.
  • Continuous monitoring of goals and services for each individual
  • Hiring of new employees in coordination with resident involvement
  • Orientation of all new employees according to DDS regulation and NERS policy
  • Supervision of all CLA staff to include:
  • Observation and feedback regarding performance during direct support shifts
  • Scheduled supervision and performance meetings with staff
  • Progressive discipline as needed
  • Attend and participate in Union grievances
  • Coordination and supervision of Special Responsibilities * Scheduling and monitoring of staff training
  • Coordination of all medical issues
  • Consultation with nurse
  • Monitoring of the medication system * Completion of Incident Report forms for all incidents and medication errors
  • Facilitation of regular staff meetings to include retraining and review of programs
  • Finances – Responsible use of petty cash and agency credit card
  • Management of finances for each individual
  • Checking accounts balanced monthly and prepared for monthly audits by the Business Mgr.
  • Running ledgers for checking, savings accounts, gift cards, petty cash and cash on hand, reconciliation of petty cash
  • All receipts recorded and submitted weekly to the office
  • Complete re-determination forms for DSS to maintain funding
  • Monitoring budget * Scheduling of staff
  • Completion of the bi-weekly on line timecard review
  • Consultation with the Behaviorist
  • Preparation for the licensing inspection in coordination with Residential Directors
  • Liaison with parents, guardians and advocates
  • Adherence to all policies and procedures
  • Preparation and submission of PRC/HRC packets as needed.
  • Presentation at HRC/PRC reviews as needed.
  • Is physically able to perform all required job functions which may include the following: lifting, various physical management techniques, light and heavy household tasks, driving and life saving techniques
  • Assume other responsibilities as assigned by the Residential Director

The House Manager is expected to work a schedule that approximates sixteen hours of direct support and twenty-four hours of administrative duties.

Education/Experience

Prefer a Bachelor’s degree, or Associates degree along with additional years of experience in residential services acceptable

Minimum Three years in residential services

Skills Required

Organization

Creative problem solving and good judgment

Good understanding of values and person centered supports

Good communication, both verbal and written

Ability to motivate and lead a staff team

Good Computer Skills in excel, ADP, Therap, Word, Outlook,

Job Type: Full-time

Pay: $51,000.00 - $52,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

Salary : $51,000 - $52,000

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