What are the responsibilities and job description for the Hotel Sales Assistant position at New England Recruiters?
Key Responsibilities:
- Strategic Planning: Assist in the development of the hotel’s Marketing Plan and Key Account Action Plans to drive revenue growth.
- Lead Generation: Cultivate new business opportunities through direct sales calls, cold calling, telemarketing, and scheduled appointments.
- Account Management: Establish and maintain strong relationships with assigned and target accounts, ensuring long-term partnerships.
- Organization & Documentation: Maintain an accurate, well-documented, and up-to-date file management system to support efficient client servicing.
- Customer Relations: Build strong customer connections through frequent communication and professional, ethical interactions. Develop customer profiles and maintain an effective trace system to anticipate client needs and enhance satisfaction.
- Proposal Management: Prepare and respond to Requests for Proposals (RFPs) in a timely, accurate, and persuasive manner to secure group and corporate business.
- Reservations: Handle and coordinate group reservations, ensuring smooth booking processes and superior guest experiences.
- Billing & Payments: Oversee and ensure accurate billing and timely payment for all booked reservations, safeguarding revenue integrity and client satisfaction.
- Market Research: Conduct surveys, competitive analysis, and territory studies to leverage the hotel’s strengths and identify opportunities against competitors.
- Expense Control: Monitor and manage departmental expenses to minimize costs while maximizing profitability.
- Community Engagement: Actively participate in community and industry organizations to strengthen the hotel’s presence and reputation.
- Guest Satisfaction: Support efforts to ensure customers are fully satisfied with their hotel experience, contributing to repeat business and positive reviews.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $18