Communication Specialist

Position Summary

Under the direction of the Director of Communication, the Communication Specialist is responsible for the coordination and facilitation of critical care patient transports by air and ground. This includes managing all communications related to transport operations for Boston MedFlight, partner aeromedical programs, and consortium hospitals. The role requires strong multitasking skills, sound judgment, and the ability to remain composed under pressure.

Key Responsibilities

• Provide comprehensive and effective communication services for transport operations.
• Adhere to all Boston MedFlight policies, procedures, and operating protocols.
• Uphold safety standards as defined by Boston MedFlight and FAA regulations.
• Coordinate all requests for patient transportation by air and ground.
• Serve as the primary communication link between medical teams, referring/receiving facilities, pilots, and physicians.
• Ensure safe and efficient transport by facilitating real-time updates and coordination.
• Operate all radios and computerized dispatch systems.
• Monitor weather conditions, flight-following systems, and other mission-critical communications platforms.
• Remotely monitor base-site locations, helipads, and hangars for operational and safety status.
• Maintain proficiency in departmental systems and procedures.
• Complete all documentation (written and electronic) in accordance with policy.
• Attend and participate in staff meetings, training sessions, and educational programs.
• Support onboarding and training of new communication personnel as assigned.
• Maintain clear, professional, and courteous communication with all internal and external stakeholders.

Additional Responsibilities

• Provide administrative, clerical, and logistical support.
• Assist with public education and outreach initiatives.
• Participate in internal committees and contribute to quality improvement efforts.

Minimum Qualifications

• Minimum of 2 years' experience in EMS and dispatch, preferably in a 911 or high-volume environment.
• Current BLS certification.
• Must obtain either a Massachusetts EMT-B or National Registry EMT-B certification within 15 months of hire (required to maintain employment).
• Must obtain Flight Communicator Certification (IAMTCS) within 18 months of hire.
• Demonstrated ability to communicate effectively by phone, radio, and in writing.
• Must be able to work both independently and collaboratively.
• Must remain calm and perform effectively under high-stress situations.
• Basic computer skills required; familiarity with Computer-Aided Dispatch (CAD) systems and Microsoft Office preferred.
• Working knowledge of radio systems and communications technology.
• Must be able to read, write, speak, and comprehend English without restriction.
• Ability to work rotating 12-hour shifts, including nights, weekends, and holidays.
• Must be free of any physical or cognitive impairments that could interfere with safe job performance.

Notes

• Must pass FBI and/or CORI background check prior to starting employment.
• Pre-employment physical.
• Participation in random drug and alcohol testing.
• Valid U.S. passport, Real ID-compliant driver’s license, and authorization to work in the U.S.
• This is a full-time, non-exempt position, eligible for overtime pay.
• This position requires current COVID-19 and seasonal flu vaccinations, subject to medical or religious exemption requests.