Administrative Assistant

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, we encourage you to apply!  You still may be the person we are looking for! 

New England Life Care currently has a Hybrid Administrative Assistant position available. The normal schedule is Monday – Friday from 8:00am to 5:00pm. The ideal candidate for this role will have excellent organizational and communication skills.

Job Summary:

This person in this position is responsible for Administrative Support to the Insurance and Authorization Manager at our Scarborough, Maine branch location.

Benefits: 

• Hybrid position
• Room for growth and potential for advancement
• Health insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403(b) savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid time off
• And much more!

Responsibilities:

• Hybrid position out of our Scarborough, Maine office (three days in the office, two days fully remote). 
• Assign incoming faxes and Explanations of Benefits and route them to the appropriate departments/charts.
• Attach insurance authorization responses to patient charts in EMR.
• Maintain our MD database and referral source database in EMR. 
• Provides clerical support for mailings & scanning for the Reimbursement Department.
• Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.
• Effectively communicates with branch managers for staff schedules. 
• Clear knowledge of the locations, names and functions in the facility served.
• Maintains level of productivity and meets outlined performance standards without jeopardizing quality; uses time effectively to consistently accomplish objectives and meet deadlines; organizes workload for requirements of the job; sets priorities and discriminates between important and unimportant matters; anticipates needs/problems; maintains attention to detail.

Education:

• High school Diploma or equivalent required.
• Experience with the management of a multi-line phone system required.
• Previous customer service experience preferred.
• Experience with Microsoft Office programs (Word; Excel; Power Point, etc.).
• Knowledge of HIPAA Privacy and Security requirements preferred.

Skills:

• Excellent organizational skills required.
• Demonstrated ability to identify research and solve problems required.
• Ability to work independently as well as part of a team required.
• Practical experience with Microsoft computer systems and applications, to include Word & Excel

EOE