Front Desk Associate

New England Fertility Institute is a well-established, bustling fertility clinic in Stamford, Connecticut, that specializes in egg donation and surrogacy. We pride ourselves in delivering a personal experience to our patients. We're looking for a dynamic Front Desk Associate to join our team! This position will allow you to work with a diverse population including international patients and members of the LGBTQ community.

We offer an excellent comprehensive benefits package (including medical, dental, vision, 401K, & Paid Time Off) and a competitive salary to commensurate with experience.

Duties Include

• Greet patients with a warm & friendly welcome
• Check patients in and out through EMR system
• Verify health benefits of patients
• Obtain insurance authorization for patients
• Schedule appointments
• Triage incoming calling
• Discuss treatment plans and present financials to patients for upcoming procedures
• Collect, process and post payments
• Post encounter
• Respond to patient calls/correspondence regarding billing questions, financial policies, etc.
• Experience in handling medical and insurance billing
• Ensure adherence to HIPAA regulations
• Other duties and projects as assigned

Responsibilities

• Manage and coordinate patient appointments efficiently, ensuring optimal scheduling for both patients and healthcare providers.
• Maintain accurate medical records and ensure all information is up-to-date in compliance with HIPAA regulations.
• Utilize medical scheduling systems such as eIVF to facilitate appointment booking and patient management.
• Handle medical billing inquiries and assist with the processing of insurance claims as needed.
• File and organize health information documents systematically for easy retrieval.
• Perform data entry tasks, including 10 key typing, to maintain accurate records within the system.
• Communicate effectively with patients, healthcare staff, and other departments to resolve scheduling conflicts or issues.
• Respond to new patient inquiries via phone, email, or web forms promptly and professionally.
• Schedule new patient consultations with appropriate providers based on availability, specialty, and patient needs.
• Ensure all necessary intake forms, insurance information, and pre-visit requirements are completed prior to the appointment.
• Communicate preparation instructions and expectations clearly to patients.
• Appointment Scheduling:
• Schedule and manage follow-up visits, monitoring appointments, procedures, and consultations.
• Coordinate provider schedules and optimize calendar flow to maximize clinic efficiency.
• Monitor appointment confirmations and cancellations; follow up as needed to reduce no-show rates.
• Communication & Collaboration:
• Serve as the first point of contact for patient scheduling-related questions.
• Collaborate with medical assistants, nurses, coordinators, and billing staff to ensure patients are scheduled appropriately and all required information is gathered.
• Alert clinical or administrative teams to urgent scheduling needs or conflicts.
• Documentation & Systems:
• Accurately input and update patient appointment information in the electronic medical record (EMR) system.
• Track scheduling metrics and trends as directed (e.g., new patient conversion rate, wait time for appointments).

What You Will Need

• Bachelor’s degree preferred or equivalent professional experience
• 1-3 years medical office experience assisting patients (Infertility/OB-GYN a plus)
• Must have medical billing experience
• Experience using an electronic medical record (EMR) system and Microsoft Office suite
• Extraordinary work ethic and ability to work both independently and as part of a team
• Excellent verbal and written communications
• Ability to work well in a very fast-paced environment while maintaining composure and an individualized, compassionate approach to patient care
• Exceptional customer service skills
• High attention to detail and superior organizational skills

**Must have experience, must thrive in fast paced environment. Fertility industry experience a plus. Medical assistant experience a plus.***

Job Type: Full-time

Pay: $26.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Ob/Gyn

Work Location: In person

Salary : $26 - $27