What are the responsibilities and job description for the Affordable Housing Occupancy Specialist position at New England Family Housing?
New England Family Housing is seeking a full-time LIHTC Occupancy Specialist/ Resident Services Coordinator to join our growing property management team.
This position offers a flexible schedule, with some responsibilities able to be completed remotely. Prior experience or education in property management, affordable housing, resident services, or LIHTC compliance is preferred but not required. We are willing to provide training and education to the right candidate.
We are looking for someone who is organized, dependable, comfortable working with residents, and interested in growing with our expanding company.
LIHTC Occupancy Specialist Responsibilities
- Manage property waiting lists
- Receive and process applications for prospective residents
- Schedule and conduct apartment showings
- Complete move-in processes
- Conduct annual income and eligibility recertifications
- Complete resident move-out processes
- Conduct annual unit inspections
- Organize, maintain, and update tenant files and required documentation
- Complete required training and work toward certifications related to LIHTC, HOME, and blended affordable-housing properties
- Assist with maintaining property compliance and accurate occupancy records
Resident Services Coordinator Responsibilities
The Resident Services Coordinator (RSC) works directly with residents to help connect them with services, resources, and opportunities that support successful tenancy and strengthen the community.
Responsibilities include:
- Connect residents with appropriate community resources and services
- Provide case management to residents who may benefit from additional support
- Plan and coordinate resident events designed to provide assistance, education, resources, or community-building opportunities
- Provide an average of approximately 7 hours of resident services per week
- Receive and follow up on referrals from the Property Manager
- Participate in approximately one hour of training each week covering topics related to resident service coordination
Qualifications
Prior property management, affordable housing, resident services, or related experience is preferred but not required. Training will be provided.
The ideal candidate will have strong organizational and communication skills, attention to detail, the ability to manage multiple deadlines and responsibilities, comfort working directly with residents, basic computer skills, and a willingness to learn affordable-housing compliance requirements.
A valid driver's license is preferred. Reliable transportation/ability to commute to New Hampton, NH 03256 is required.
Schedule & Work Location
Job Type: Full-time
Schedule: Monday–Friday, flexible/self-determined schedule
Work Location: Hybrid – New Hampton, NH 03256, with some work able to be completed remotely
Join Our Team
New England Family Housing is continuing to grow, and we're looking for someone who wants the opportunity to grow with our company. This position offers the chance to develop specialized knowledge and certifications in affordable housing while also making a direct impact on the residents and communities we serve.
Pay: $20.00 - $30.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
Work Location: In person
Salary : $20 - $30