Transfer Coordinator (Andrology)

Enjoy what you do while contributing to a company that makes a difference in people’s lives. New England Cryogenic Center (NECC), one of the pioneers in processing and cryopreservation of human cells and tissue in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional care to join our growing practice. The work we do offers stimulation, challenge, and personal reward.We have an immediate opening for a Transfer Coordinator (Andrology) to join our team in Marlborough, Massachusetts. The schedule is Monday through Friday, from 8:30 AM to 5:00 PM. The pay range for this position is $19.00 to $21.00 per hour. How You'll Contribute:We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Transfer Coordinator (Andrology) is responsible for:Transfer RequestsAct as the main contact for clients via phone, email, chat, and info-lineEducate clients and practitioners on available andrology and transfer servicesCoordinate specimen transfers with clients and medical facilities, ensuring documentation accuracy and completenessPrepare and manage transfer, withdrawal, and discard formsMaintain up-to-date client records, pricing, and configurationsSupport billing, reporting, and general administrative tasksRespond to inquiries generated through marketing campaignsNew CustomersSchedule appointments for andrology banking servicesGuide new clients through required documentation and account setupAnswer questions related to appointments and servicesProcess charges and send lab reports to clients and physiciansGeneral DutiesMaintain detailed records of specimen handling and client communicationsEnsure compliance with laboratory protocols and confidentiality standardsSupport database updates, chart filing, AR functions, and special projectsDistribute brochures and informational materials to referring officesPerform all other duties as assigned: The job description is not meant to be an all-inclusive statement of every duty and responsibility required by the jobholder. The organization hopes each jobholder can react to reasonable change productively and handle other tasks assignedEnvironmental ConditionsWill work in an inside environment with temperature controlOccupational exposure to gases, bloodborne pathogens or other potentially infectious materials may reasonably be anticipated from the performance of duties or work environmentSome physical hazards, i.e. burns, needle pricks, etc.What You'll Bring:The skills and education we need are:Requires a high school diploma at minimum; business certificate or associates degree preferredA combination of at least one year of related experience is preferredDetail-oriented with strong organizational and reading skillsClear and effective communication skills, both written and verbalMust be able to interact and communicate with clients and individuals at all levels of the organizationStrong interpersonal skills to handle sensitive and confidential informationProficiency in a variety of computer software applications including but not limited to word processing, database, and presentation software (MSWord, Excel, PowerPoint)Self-starter that adapts well to change in a dynamic environmentComputer proficiency requiredAbility to maintain the highest level of confidentialityFlexibility and willingness to learn at all timesExcellent multi-tasking abilitiesAbility to solve problems and troubleshootCan quickly and effectively respond to situationsData entry and record keeping accuracyStrong customer service and results orientation; highly responsive to requestsExcellent organizational and interpersonal skills and ability to build and maintain effective working relationshipsMore important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer:We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30 hours/week):Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidaysPart-Time Employees:401(k) with company match and performance-based bonus opportunitiesPer Diem Employees:401(k) with company matchAt New England Cryogenic Center (NECC), we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!To learn more about our company and culture, visit here.

Salary : $19 - $21