What are the responsibilities and job description for the Copier Service Technician position at New England Copy Specialists (NECS)?
Description
DEX Imaging – Field Service Technician – Office Technology
Ready to Fix, Tinker, and Save the Day—One Copier at a Time?
At DEX Imaging, we’re not just in the business of copiers and printers, we’re in the business of making office life smoother, faster, and a whole lot less frustrating.
We’re looking for a Field Service Technician who is part problem-solver, part tech expert, and an all-around customer service hero. If you enjoy working with your hands, troubleshooting mechanical and technical issues, and helping customers get back up and running, we want to meet you.
Experience servicing office technology equipment, particularly Konica Minolta, HP, Sharp, or Canon products is highly valued. However, we also recognize that great technicians come from many different industries. Whether you already have copier experience or come from automotive repair, appliance repair, cable installation, HVAC, electronics, IT, or another mechanical or technical background, we are open to training the right person with strong troubleshooting skills and a willingness to learn.
What You’ll Do
- Diagnoses, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices
- Perform preventive maintenance and complete routine service calls
- Install, configure, and test equipment at customer locations
- Provide excellent customer service and technical support during onsite visits
- Maintain accurate service records and communicate repair updates clearly
- Manage assigned territory and service schedule efficiently
- Work independently while remaining connected to a supportive service team
- Continue developing your knowledge of office technology, equipment, and manufacturer-specific service procedures
What We’re Looking For
- Mechanical aptitude and strong troubleshooting ability
- Customer service and communication skills
- Ability to work independently and manage time effectively
- Basic computer and networking knowledge
- Positive attitude and willingness to learn new equipment and technology
- Valid driver’s license and reliable transportation
Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment are preferred but not required. Candidates with transferable technical skills from other industries are strongly encouraged to apply.
Bonus Points for Experience In
- Copier, printer, or multifunction device repair
- Konica Minolta, HP, Sharp, Canon, or other office equipment brands
- Manufacturer training or industry technical certifications
- Automotive technician work
- Appliance repair
- Cable or satellite installation
- HVAC, electrical, or electronics work
- IT, computers, or networking support
- Military technical experience
Why Join DEX?
At DEX Imaging, we invest in our people and promote from within. You’ll join a fast-paced environment where no two days are the same and where your mechanical, technical, and customer service skills can develop into a long-term career.
We Offer:
- Competitive pay plus incentives
- Comprehensive benefits package
- Paid training and ongoing professional development
- Mileage reimbursement and travel compensation
- Career advancement opportunities
- Supportive team culture
- Company-provided tools and technology
Who We Are
DEX Imaging is one of the nation’s leading independent providers of office technology solutions, document management, and managed print services. We help businesses operate more efficiently through industry-leading technology, service, and support.
Apply Today
Whether you are an experienced office technology technician or a skilled problem-solver looking to bring your abilities into a growing industry, we encourage you to apply.
If you enjoy solving problems, working independently, helping customers, and expanding your technical skills, we’d love to hear from you.
The preceding job description has been designed to indicate the general nature of the work performed, the level of knowledge and skills typically required, and the usual working conditions of this position