What are the responsibilities and job description for the Graduate Admission Counselor – International, Hybrid or Remote position at New England College?
As part of the graduate admissions team, this position recruits and enrolls international students into graduate and undergraduate programs as part of the overall admissions plan. The International Admission Counselor is responsible for achieving enrollment goals for assigned programs. Critical components of this position is the ability to work in a fast paced, high volume environment. In addition, the international counselors are responsible for communicating effectively and providing accurate information about New England College’s International programs, and processing international applications and associated federal paperwork.
Essential Duties Summary
- Work with prospective international students from diverse cultures via email, phone, and in person while providing exceptional service;
- Answer frequently asked questions and move the prospective students further along the application pipeline;
- Use the CRM system to process applications and log interactions with students;
- Monitor application files and prompt students to submit all required documents;
- Evaluate application documents in order to make admission decisions based on NEC criteria and federal requirements;
- Use critical thinking and problem solving skills to help students progress from their initial contact with the College to become enrolled students;
- Maintain professional working relationships with our international recruiters to assure a constant flow of new applicants;
- Demonstrate appreciation for the cultural diversity that International students bring and provide customer service to welcome students and prepare them for success;
- Ability to work in a fast paced, high volume environment;
- Collaborate with multiple internal departments to ensure a seamless transition for our students and an exceptional student experience.
Required Qualifications
Education
- Bachelor’s degree
Skills & Knowledge
- Exceptional interpersonal, customer service and communication skills;
- Must be comfortable working in a fast paced and multi-tasking environment;
- Should be detail-oriented, and have the ability to organize effectively;
- Must demonstrate ability to work effectively both independently and as part of a team;
- Ability to resolve problems and develop relevant alternatives and recommendations;
Experience
- Minimum of 2 years’ relevant experience.
Preferred Qualifications
- Master’s degree preferred
- Experience with a CRM tool is preferred.
- Experience working with an international population is preferred
EEO Statement
New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.