Transition in Place Case Manager

Position Title: Transition In Place (TIP) Case Manager 

Department: Human Services 

Exemption: Non-Exempt 

Supervisor: Stabilization Program Manager, Merrimack Valley

Location: Haverhill and surrounding Merrimack Valley communities

Pay Range: $50-55k

Job Summary:
The Transition in Place (TIP) Program is a U.S. Department of Veterans Affairs Grant and Per Diem (GPD) Program that places Veterans experiencing homelessness into apartments and works with Veterans to assume the lease within six to twelve months. This role will provide case management and supportive mental health and substance use counseling to a caseload of up to 16 Veterans. This role assists Veterans in their transition from homelessness to housing through permanent housing lease assumption. This position employs a variety of evidence-based interventions including Motivational Interviewing, Relapse Prevention and Trauma Informed Care to provide client centered services to Veterans.

Job Responsibilities:
Clinical Case Management 
• Maintain a caseload of up to 16 Veterans. Ensure Veterans are swiftly and proactively 
connected with the services that will best meet their needs and goals. 
• Conduct home visits to help the Veteran gain independent living skills to support their 
transition to permanent housing. 
• Provide supportive counseling utilizing evidence-based interventions such as: Motivational
Interviewing, Relapse Prevention and Trauma Informed Care.
• Work in a collaborative manner with Veterans towards the goals of obtaining permanent 
housing through the assumption of the lease by increasing income and benefits and 
developing self-determination and housing stabilization skills. 
• Work with each Veteran to ensure that they develop a realistic plan and budget to assume 
the lease within six to twelve months. Work with them to account for all expenses (e.g. 
rent, utilities, food, transportation, other bills, etc.) to help them understand the financial 
resources and commitment needed to assume the lease. 
• Complete biopsychosocial assessments, individualized service plans and discharge plans 
in conjunction with each Veteran, which best meets individual needs and program 
requirements. 
• Work with the Stabilization Program Manager, Merrimack Valley, on the resident selection 
and entry process, working to follow up with Veterans who have been approved for TIP to 
coordinate move ins. 
• Work with the Stabilization Program Manager, Merrimack Valley to manage crisis 
situations and intervene with Veterans as needed. 
• Work with the Stabilization Program Manager, Merrimack Valley to collect program fees. 
• Provide community-based referrals to meet the needs of each Veteran during discharge 
planning to help maintain independent living. Provide appointment accompaniment as 
needed. 
• Ensure all data collection and documentation procedures are adhered to according to the 
deadlines. 
• Work in a collaborative manner with the VA and NECHV Human Services staff to provide 
coordinated services. 
• Attend and actively participate in department, case conferencing, trainings and program 
meetings as required. 
• Perform other duties as assigned. 

Required Qualifications:
• Bachelor’s Degree, preferred. 
• Two to three years’ experience in case management and working with substance use 
disorders, mental illness and with a diverse population.
• Knowledge and commitment to evidence-based models such as Motivational Interviewing, 
Relapse Prevention and Trauma Informed Care.
• Ability to employ strong judgement while setting firm boundaries. 
• Crisis intervention skills.
• Strong communication and interpersonal skills.
 

Essential Functions:
• Massachusetts Driver’s License and ability to travel throughout Merrimack Valley and to 
the Boston office, as needed, required. 
• Comfort conducting home visits. 
• Ability to navigate services and resources in the Merrimack Valley and surrounding 
communities. 
• Ability to work comfortably with a multicultural, homeless population experiencing complex 
challenges.
• Strong computer and electronic recording keeping skills. 
• Ability to maintain professional and personal boundaries.
• Ability to write clear progress notes and integrated services plans.
• Strong written and oral communication skills.
• Ability to work collaboratively with other Center programs and departments. 

Salary : $50,000 - $55,000