Position Title: Home Front Case Manager

Department: Human Services

Exemption: Non-Exempt

Supervisor: Veterans Welcome Home Program Manager

Pay Range: $50,000 - $55,000

Job Summary:

Outreach, assess, and place 15 Veterans experiencing homelessness into permanent apartments in the greater Boston area. Provide case management and stabilization services to participants in their homes. Work with a variety of behavioral health challenges, increasing income through training and employment or increased benefits, and legal issues utilizing Harm Reduction and Motivational Interviewing techniques. Provide community referrals and linkages, meet individual needs and help to improve participant’s quality of life.

Job responsibilities:

• Work closely with the Veterans Welcome Home Program Manager to outreach, assess and engage potential participants for Home Front Program, helping with transitioning into permanent housing,
• Follow up on Home Front referrals from the City of Boston’s Coordinated Access System.
• Work closely with Massachusetts Housing and Shelter Alliance and Caritas Communities staff responding to inquiries, e-mails, and phone calls. Provide monthly summary at the MHSA meetings of each Veterans stabilization goals and progress towards these goals.
• Develop Veteran centered individual service plans, reviewing on a regular basis and updating as needed.
• Connect and collaborate with community service providers (mental health, homecare services, medical providers)
• Utilize Motivational Interviewing and Trauma Informed Care techniques, helping to stabilize participants in their permanent housing.
• Manage crisis situations, utilizing safety plans, making emergency referrals as warranted by each situation.  
• Ensure all data collection and documentation deadlines are adhered to.
• Provide referrals and linkages to appropriate community services.
• Work towards meeting goals and objectives of the program, through weekly/bi-weekly in-home stabilization visits, increasing benefits and/or income, helping participants achieve their stated goals.
• Attend and actively participate in department, case conferencing, and review board and program meetings as required.
• Perform other duties as assigned.

Required Qualifications: 

• Bachelor’s degree in Human Services or related field, with 3-5 years case management experience and crisis intervention. Relevant experience may be a substitute in lieu of a degree.

• Previous experience working with a variety of behavioral health challenges, and/ or homeless population.

• Knowledge and commitment to evidence-based models such as housing first, harm reduction, motivational interviewing, relapse prevention and trauma informed care.

• Ability to employ strong clinical judgement while setting firm boundaries.

• Crisis intervention skills.

• Veteran status a plus.

Essential Functions of the Job:

• Must be able to travel in the community.

• Must be able to work comfortably with a multi-cultural, homeless population experiencing complex challenges.

• Must be able to work collaboratively with team and other agencies.

• Must be able to work independently.

• Must have good oral and written communication skills.

• Proficiency with record keeping and data base.

• Must have and maintain strong personal and professional boundaries, and adhere to the Human Services Department Professional Guideline

• Ability to work independently and collaboratively with teams, including other NECHV programs and departments.

Salary : $50,000 - $55,000